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Payments Operations Executive with French

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 20 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Impact on the Business/Function

  • Acquire and update knowledge on procedures and products

  • Ensure that each work is completed in accordance with established procedures and standards.

  • Identify and escalate potential showstoppers

  • Support achievement of team objectives

  • Exhibit ownership of the business

  • Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable

  • To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

  • Customers / Stakeholders

  • Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked

  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

  • Respond to mails/queries related to process timely with a cc to the Line Manager

  • Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made

  • Leadership & Teamwork

  • Participate in development of cohesive teams

  • Foster development of co-workers

  • Contribute to the creation of a supportive work environment driven by people centric values

  • Build professional relationships with colleagues in other areas

  • To be supportive in meeting business needs / challenges

  • Flexibility in shift timings / process changes / supporting business as per the business working calendar

  • Operational Effectiveness & Control

  • Flexible to work in multiple queues / processes and perform as per the set standards and support all COE level initiatives

  • Performance - quality and quantity of the service delivered in line with the Group's standards and regulations

  • Act effectively on all internal / External Feedback - No repeat errors (including complaints; service failures; operational losses-potential; near miss; actual, questions to repair/referral)

  • Major Challenges

  • Managing peaks within the team (beginning, middle, end of month)

  • Flexibility in moving between processes, queues and businesses

  • Work in continuously changing, challenging and multi-cultural environment

  • Work under pressure of time and result (tight cut off times, high quality of performed tasks)

  • Ability to implement updates in short term

  • Work in detail oriented manner – in order to spot any suspicious or fraudulent cases

  • Ability to work on different applications simultaneously

  • Role Context

  • Attention to detail

  • Strong Relationship building skills

  • Self-motivated and able to work under minimal supervision

  • Good team player

  • Flexibility to work in different shifts

  • Support for Business Partners in multiple countries, among others:

  • HSBC France

  • HSBC Greece

  • HSBC Czech Republic

  • HSBC Switzerland

  • HSBC Israel

  • HSBC Luxemburg

  • HSBC Spain

  • HSBC Italy

  • HSBC German

Our requirements

  • Commercial orientation combined with a customer driven approach

  • IT literacy

  • Professional experience in shared services environment would be an asset

  • At least communicative English language skills (B2 – minimum)

  • At least communicative other of European languages (French, Greek, Czech, Spanish, Italian or Hebrew)

  • Analytical reasoning capabilities

  • Strong interpersonal skills

  • Strong communications skills

  • Systems skills

  • Strong organizational skills

  • Ability to work within international environment

  • Ability to work under time pressure

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits,

  • Remote work possible after Covid-19 (up to individual discussion with hiring manager).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Role Purpose

Activities that involve Manual & Semi-automated Payments, Cheque Payments, Bills, etc. would fall under this job role.

The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).

- Processing (input, control, monitoring, and approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.

- Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, etc.

- Updating the procedures/manuals – upon Team Leader / Manager request

- Co-operation in solving all complaints issues connected to payment activities

- Providing practical training and support for new joiners/cross-trained staff

- Active participation in initiatives which may lead to process simplification or automation

- Other responsibilities might be assigned by Management Team.

Management of Risk

The jobholder will also continually re-assess the operational risks associated with the role and inherent in the business, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.