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Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Payments Operations Team Leader

Citi Poland

Citi Poland

aleja Marszałka Józefa Piłsudskiego 36


Your responsibilities

  • Taking care of team members daily motivation and good atmosphere at work

  • Maintaining a high level of employee engagement throughout training and coaching

  • Supporting career path and development of your employees

  • Effectively managing capacity planning

  • Ensuring Key Performance Indicators are met with the pre-defined objectives and defining tasks to ensure delivery of services to assigned business partners

  • Acting as point of contact for all process/people related escalations

  • Ensuring compliance with internal guidelines and procedures developing and maintaining systems, procedures and policies

  • Monitoring volume, workflows and overtime of team, identifying and resolving workflow issues

Our requirements

  • Experience in people management will be an asset

  • Effective communication in both written and spoken English

  • Solid knowledge of Microsoft Office is nice to have

  • Independence in problem solving

  • Confident, driven and result-oriented

  • Good organizational skills with ability of setting priorities according to deadlines

  • Risk awareness

What we offer

  • Stable employment based on contract of employment

  • Great social benefits (such as: Multisport card, private healthcare, group insurance, discounts for many cultural events and restaurants)

  • Constant on-the-job training

  • A wonderful opportunity to gain in-depth specialty area knowledge with a solid understanding of industry standards and practices

  • Working in English (language skills development) in a diverse team

  • Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you

  • Customized development programs for future and experienced managers

  • At Citi we strongly believe in Diversity and Inclusion – if you do too, you can make the world better by joining one of our Employees Networks


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • corporate sports team

  • retirement pension plan

  • preferential loans

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Olsztyn

We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.

Citi Poland

It is a great opportunity to join our team working for one of the biggest banks in the world! This position is within Payments Operations Department responsible for delivering high quality service to our corporate clients. We are doing this by offering accurate and timely management of payments flow through our internal banking systems.

Payments Operation Team Leader will be responsible for fair work distribution among team members considering their skills and potential, setting annual goals, giving regular constructive feedback and ensuring transactions are processed accurately and on time. The role gives an excellent opportunity to have an influence on the way you perform your tasks, working with multiple internal stakeholders.

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