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(Payments) Payment Operations Executive with English

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 14 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Handle all queries accurately to achieve agreed quality standards and targets

  • Ensure that all tasks are completed in accordance with established procedures and standards

  • Identify and escalate potential showstoppers

  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

  • Respond to mails/queries related to process timely with a cc to the Line Manager

  • Act as a team worker

Our requirements

  • Commercial orientation combined with a customer driven approach

  • IT literacy

  • Professional experience in shared services environment would be an asset

  • At least communicative English language skills (B2 – minimum)

  • Strong interpersonal skills

  • Strong communications skills

  • Strong organizational skills

  • Ability to work within international environment

  • Ability to work under time pressure

  • English B2

  • Other language as an asset

What we offer

  • Stable job in professional team

  • Possibility of remote work

  • Car parking few minutes away from the office

  • In the office: Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Team building events

  • Internal learning sessions

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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