sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcy(Payments) Payments Investigations Executive – English
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Activities that involve and are not limited to Investigation of Outward Payments (Single Manual Payments – domestic and international, Bulk Manual Payments, Semi-automated Payments – Repair), Inward Payments, Commercial Bills, Payment Charges, Payments Reconciliations
The role requires contacting foreign banks using SWIFT messages
Communicate with other teams via mail/phone
Acquire and update knowledge on procedures and products
Ensure that each work is completed in accordance with established procedures and standards.
Identify and escalate potential showstoppers
Support achievement of team objectives
Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
Contribute to the creation of a supportive work environment driven by people centric values
Support for Business Partners in multiple countries
Our requirements
Atention to detail
Strong Relationship building skills
Self-motivated and able to work under minimal supervision
Good team player
Computer literacy
Fluent English
Optional
Professional experience in shared services environment would be an asset
General knowledge of Payments and SWIFT communication channel would be an asset
Knowledge of any other language would be considered as an asset
What we offer
Stable job in professional team
Interesting career path in an international organization
Private health care, employees’ benefits
Courses & training for our employees
Modern office buildings in Kraków
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.