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Payments Specialist – Call-Back and Referrals (French Speaker)

  • Kraków, małopolskie
  • Specjalista
  • 2019-01-02

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Payments Specialist – Call-Back and Referrals (French Speaker)
    Location: Kraków
    Ref No: Payments/PSCBR/F/01/2018

    The jobholder needs to process dematerialized payments instructions in a workflow tool and assure that the process is followed and that procedure is in place and complied. 

    Key Accountabilities:

    • Calling back HSBC customers from France when required to annihilate any fraud attempt,
    • Analyzing referral cases identified upstream in the process and  clearing them by calling the customer,
    • Working on multiple systems,
    • Identifying and escalating potential blocking points to Team Leader,
    • Delivering high quality client services,
    • Working effectively in a team environment.


    • Fluent French language skills,
    • Good English,
    • Higher education,
    • Customer driven approach,
    • Good analytical skills, with the ability to multi-task and manage several applications,
    • Very good  interpersonal, oral and written communication skills,
    • Ability to work within international environment,
    • Ability to work under time and stress pressure,
    • Experience in  banking or back office operations with product knowledge covering payments will be an asset.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]