Oferta pracy

Payroll Senior Specialist - customer care SME

Capgemini Polska Sp. z o.o.O firmie

  • dolnośląskie

  • Ogłoszenie wygasło miesiąc temu
  • Rekrutacja zdalna
  • Praca zdalna
  • Umowa o pracę
  • Pełny etat
  • Starszy specjalista (Senior)

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. Our atmosphere is unique – we invite you to join us and check it out by yourself. 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you want to get to know us better? Watch a short video:https://youtu.be/K8v_UJ7CH8c

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

Payroll Senior Specialist - customer care SME

What duties will help you grow?

  • Demonstrate expert knowledge of processes and procedures relevant to payroll area
  • Understanding the customer service side of payroll activities and managing payroll requests from employees and team workload monitoring and prioritizing
  • Setting up standards in customer care & validating the deliverables based on KPI/SLAs and quality measures
  • Process payroll requests client’s queries and escalations and provide clarification of payroll policies and procedures
  • Organize knowledge sharing sessions internal and cross teams, update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

What do you need to start?

  • Fluent English and very good communication skills
  • 2-3 years’ experience on individual position within end2end Payroll area - preferably with responsibility of query handling and queue management
  • Knowledge of process specific systems/tools (Case management system - preferably Zendesk, but not exclusively), SAP, SuccessFactors, Time and attendance systems, Document management systems)
  • Process mind-set with proven understanding of core payroll and operational processes
  • Good knowledge of MS Office – especially MS Excel
  • Work organization, independence and accuracy
  • Attention to details and very good analytical skills
  • Readiness to work in shifts (Monday-Friday, between 8 a.m. and 7/8 p.m.)

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses, education & certificates co-fundin
  • NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
  • You can flexibly shape your career path thanks to a wide range of internal roles.  

Our famous atmosphere:

  • We don't have rigid dress code, but what we do have are awesome communities and world -changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other. 

A lot of benefits:

  • Contract for an indefinite period from the beginning of your employment.
  • Well-being package (private medical care, additional life insurance & StayWell helpline). 
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.
  • Free coffee, water, milk and tea.

Twoje dane osobowe są u nas bezpieczne. Ochrona danych osobowych jest jedynym z naszych najważniejszych priorytetów. Przetwarzamy je w sposób odpowiedzialny, ograniczamy gromadzenie i dostęp do nich, w szczególności w odniesieniu do osób, które uczestniczyły w obecnych lub będą uczestniczyć w przyszłych procesach rekrutacji. Przygotowaliśmy dla Ciebie informację o celach i zasadach przetwarzania przez Capgemini Polska Sp z o. o. danych osobowych oraz przysługujących Ci prawach. Komplet informacji znajdziesz pod niniejszym adresem strony internetowej.

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