Oferta pracy

People and Process Development Coordinator

BSI Group Polska Sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired 11 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Definition of robust and comprehensive induction curriculum for new joiners in the organization, supplemented by the on-the-job training

  • Direct delivery of some of the training modules on systems and processes after receiving relevant training, especially with regards to core modules, common for all roles

  • Coordination of delivery of the trainings with relevant process and platform experts

  • Keeping track record of training paths completed by each staff member for compliance purposes

  • Ensure business continuity for the purposes of delivering the induction program and training modules

  • Perform regular analysis of training needs

  • Actively identifying opportunities for process improvements, perform process measurements, define Key Performance Indicators as well as Key Risk Indicators in relation to Assurance Operations processes

  • Keeping track of process and platform changes to ensure they are communicated and process documentation is up-to-date

  • Performing impact assessment of changes in the organization which may require process or platform updates within Assurance Operations

  • Defining change management framework for process changes

  • Establishing key stakeholder relationships with regards to process ownership, systems ownership and management structures supporting teams with quick escalation path, facilitating effective decision making and change implementation.

  • Managing Assurance Operations-wide communications to inform about scheduled changes, impacts and projects

  • Taking part in Global and Regional project working groups to keep pace with evolution of BSI operating and commercial models

Our requirements

  • Strong team player with the ability to communicate effectively at all levels

  • Experience of working successfully within a matrix management structure

  • Proven track record in change management, project management, process management

  • Experience in collecting and crafting business requirements for IT systems which could be smoothly converted into working solutions

  • Previous working knowledge of SAP, PointGlobal, Salesforce platforms would be an advantage

  • Experience of working with senior stakeholders

  • Experience of working across different cultural environments and ability to speak Polish, English and additional EU languages (ideally)

  • Willing to travel on business within the Region

  • Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business

What we offer

  • Permanent contract

  • Office location in city center district or you can also work from any place

  • Official career path

  • Working in multi-national environment

  • Multisport card – co-founded

  • Medicover with dental care - founded by employer

  • PZU life insurance - founded by employer

  • working safety environment

  • teams’ integration (online as well 😊)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

BSI Group Polska Sp. z o.o.

As the leading global standards, training and Certification Company and Medical Device Notified Body, BSI helps over 70,000 clients worldwide to improve their businesses. We support businesses to embed the habits of excellence so they perform better, achieve sustainable growth, ensure their systems and products meet regulatory requirements, bring new medical innovations in a timely manner to global markets and in doing so, we touch the lives of many across the globe.

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BSI are looking for a driven, energetic and committed Training expert to provide strategic and operational insight, knowledge and experience on our People and Process Development agenda.

Specifically, the incumbent will have ownership of the training courses aimed at our multilingual Customer Services Centre staff based in Poland who support BSI's Customers Assurance Operations across Continental Europe.

This is an exciting opportunity for an experienced and motivated Training expert to act as both an enabler and influencer continuously monitoring our Learning systems and processes while implementing the opportunities for process development they see adequate.

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