Oferta pracy

People Services Advisor with English

AkzoNobel Car Refinishes Polska Sp. z o.o.O firmie

AkzoNobel Car Refinishes Polska Sp. z o.o.

Krakowiaków 50


About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit www.akzonobel.com.
People Services Advisor with EnglishNumer ref.: 11378 35577405

About the assignment

This position serves as the first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On-site HR. 

Your responsibilities will be:

  • Handling all incoming HR, payroll and HR-IT related queries from AkzoNobel employees and contributing to the customer satisfaction within People Services by excellent communication.
  • Maintaining and monitoring case management tickets according to SLA’s.
  • Responding to first-line (Tier 1) questions and cases submitted via telephone or e-mail and registering and controling client cases in the case management system.
  • Trouble-shooting, researching and resolving issues and providing customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards. 
  • Referring complex cases or questions that require follow-up to the relevant teams (Workforce Administration, Payroll, etc.) or management and communicating effectively with requestor.
  • Responding to basic and moderately complex inquiries about policies and procedures.
  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
  • Identifying returning questions and/or opportunities for improvement on work processes, techniques and systems and making a suggestion for improvement to the team leader.
  • Updating systems with straightforward data entry requests, focusing on efficiency and quality processing.

About you

  • 1-3 years of relevant experience, for example in a customer service environment.
  • Strong customer focus and problem-solving skills.
  • Strong interpersonal communication skills and confidence to effectively work with all levels of the organization.
  • Communicative and collaborative.
  • Ability to work in an international and multicultural environment.
  • Fluent in English language, both written and verbal is required.

Perks & Benefits

  • Fresh Fruit
  • Team Building Events
  • Learning Cafeteria (incl. Percipio)
  • CSR Initiatives
  • Recognition
  • Luxmed
  • Multisport
  • Additional Insurance
To apply for this opportunity, please enclose your CV in English.

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