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People Services Advisor with French

AkzoNobel Car Refinishes Polska Sp. z o.o.

AkzoNobel Car Refinishes Polska Sp. z o.o.

Krakowiaków 50



Your responsibilities

  • Respond to questions and cases submitted via ServiceNow, telephone or e-mail and register and control client cases in the case management system.

  • Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards.

  • Refer complex cases or questions that require follow-up to the relevant teams (HR-IT, benefits, Payroll, etc.) or management and communicate effectively with requestor.

  • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.

  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal) and provide expertise on global and local policies and procedures.

  • Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management.

  • Create employment contracts, letters and memos according to business requests.

  • Update the employee records and keeping all relevant systems and (third) parties up to date.

  • Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services.

  • Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and suggest for improvement to the team leader.

Our requirements

  • 1-3 years of relevant experience, for example working in HR.

  • Strong customer focus and problem-solving skills.

  • Strong interpersonal communication skills and confidence to effectively work with all levels of the organization.

  • Ability to interpret and apply the HR policies and procedures.

  • Flexible and stress resistant.

  • Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working.

  • Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization.

  • Fluent in French and English language, both written and verbally is required.

  • Polish language - nice to have.

What we offer

  • Annual Bonus.

  • Additional Operational Bonus.

  • Referral Program.

  • LuxMed Health Care, Multisport Membership, Additional Insurance.

  • Learning Cafeteria (incl. Percipio).

  • Well-being Workshops.

  • Mentoring Program (YAM).

  • Team Builidng Events.

  • CSR Initiatives.

  • Hybrid model of work in a great, vibrant atmosphere in our modern office.


  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • extra social benefits

  • employee referral program

  • charity initiatives

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

AkzoNobel Car Refinishes Polska Sp. z o.o.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

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