sharing the costs of sports activities
People Transformation Lead (Wealth & Personal Banking IT)
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- contract of employment
- manager / supervisor
Technologies we use
About the project
Channels Transformation is part of Wealth and Personal Banking (WPB) Technology and brings together mobile, branch, contact centres and digital channels to ensure seamless delivery of these products and features to our customers.
Channels Transformation has c. 4500 resources located Globally with an annual budget of c. $400m. The Business Management function ensures strong oversight and control of Finances and Operational activities including workforce, vendor and resource management.
Reporting into the Workforce Management Lead, the People Transformation Lead will be responsible for a range of governance activities on the Channels Transformation employee / contractor ‘lifecycle’ in the organization specially related to capabilities transformation and capacity management.
Works closely with the Platform Business Manager, CTOs and Central teams to understand the Transformation activities (Avenir) requirements for that year’s programme.
Own and report targets / forecasts / actuals of the Avenir programme by using data to generate informative executive level reporting using MS Excel and other HSBC COO tools.
Effective stakeholder management, understand, prioritise and translate requirements into simplified solutions
Ensure excellent quality of location strategy and workforce data and alignment of data across relevant tools and HSBC systems including Pioneer, Employee Central, Vendor Portal and Taleo
Ensure a regular review of existing service levels in place and where deemed necessary work with the COO/ BMs communities to define and implement improvements to ensure a consistent and efficient set of services.
Create excellent working relationship with other COO stakeholders like: Project Avenir leaders (WPB and Central team); Delivery Management (Prioritization and capacity utilisation); WPB Transformation team
Build excellent relationships with members of the BMs, Transformation and CTOs to enable successful execution of role
Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles
Create excellent working relationship with Country aligned Business Management functions to ensure successful operational execution in key locations
Excellent working relationships across COO, Platform & Value Streams
Champion new ways of working across the COO team
Cultivate an environment that supports diversity and reflects the HSBC brand
Lead a team with 2-3 team members who will manage the day-to-day activities
10 + years professional experience in a large Global organisation preferably in an IT department or shared service organisation
Proven track record in IT project management role
Proven track record in business / project financials
Degree and previous experience in IT / IT background
Strong stakeholder management / Relationship Management
Excellent communication and interpersonal skills
Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture
Experience of working on a global scale (i.e. across timezone & geography and with remote teams)
Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
Positive, proactive and can-do attitude
Strong Excel skills
What we offer
Excellent and positive work environment,
A stable role with a consistent set of responsibilities,
Career development prospects within the multi-national leading financial organization,
Flexible working options and healthy work-life balance,
Private health care and employees’ benefits.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.