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People Transformation Lead (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Jira

About the project

Channels Transformation is part of Wealth and Personal Banking (WPB) Technology and brings together mobile, branch, contact centres and digital channels to ensure seamless delivery of these products and features to our customers.

Channels Transformation has c. 4500 resources located Globally with an annual budget of c. $400m. The Business Management function ensures strong oversight and control of Finances and Operational activities including workforce, vendor and resource management.

Reporting into the Workforce Management Lead, the People Transformation Lead will be responsible for a range of governance activities on the Channels Transformation employee / contractor ‘lifecycle’ in the organization specially related to capabilities transformation and capacity management.

Your responsibilities

  • Works closely with the Platform Business Manager, CTOs and Central teams to understand the Transformation activities (Avenir) requirements for that year’s programme.

  • Own and report targets / forecasts / actuals of the Avenir programme by using data to generate informative executive level reporting using MS Excel and other HSBC COO tools.

  • Effective stakeholder management, understand, prioritise and translate requirements into simplified solutions

  • Ensure excellent quality of location strategy and workforce data and alignment of data across relevant tools and HSBC systems including Pioneer, Employee Central, Vendor Portal and Taleo

  • Ensure a regular review of existing service levels in place and where deemed necessary work with the COO/ BMs communities to define and implement improvements to ensure a consistent and efficient set of services.

  • Create excellent working relationship with other COO stakeholders like: Project Avenir leaders (WPB and Central team); Delivery Management (Prioritization and capacity utilisation); WPB Transformation team

  • Build excellent relationships with members of the BMs, Transformation and CTOs to enable successful execution of role

  • Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles

  • Create excellent working relationship with Country aligned Business Management functions to ensure successful operational execution in key locations

  • Excellent working relationships across COO, Platform & Value Streams

  • Champion new ways of working across the COO team

  • Cultivate an environment that supports diversity and reflects the HSBC brand

  • Lead a team with 2-3 team members who will manage the day-to-day activities

Our requirements

  • 10 + years professional experience in a large Global organisation preferably in an IT department or shared service organisation

  • Proven track record in IT project management role

  • Proven track record in business / project financials

  • Degree and previous experience in IT / IT background

  • Strong stakeholder management / Relationship Management

  • Excellent communication and interpersonal skills

  • Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture

  • Experience of working on a global scale (i.e. across timezone & geography and with remote teams)

  • Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines

  • Positive, proactive and can-do attitude

  • Strong Excel skills

What we offer

  • Excellent and positive work environment,

  • A stable role with a consistent set of responsibilities,

  • Career development prospects within the multi-national leading financial organization,

  • Flexible working options and healthy work-life balance,

  • Private health care and employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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