sharing the costs of sports activities
- Offer expired a month ago
- Remote recruitment
- contract of employment
- manager / supervisor, team manager
Assuring excellence in Service Delivery to the countries & categories from the 3rd party partner, through processes aligned to Unilever way of working
Establish and drive KPIs and SLA measures that are fully representative of the operations and UEBV & MCO’s perception of the services
Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)
Driving performance improvement and step-change transformation with the Partner network, through analytics and automations
Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the EU iOps and Partner.
As transformation programmes are delivered for and by markets, drive risk management of new processes being outsourced; put in place mitigation plans and controls to ensure vertical ramp-up.
Develop robust and effective BCP.
Develop a high performing extended team who have a deep understanding of the processes and a high level of business intimacy with the market they support – this covers both direct reports and those in the 3rd party partners as part of his/her extended team.
Demonstrable Agile mindset and capabilities
Ability to drive change
Holding people accountable and strong personal accountability for delivery
Team leadership experience
Ability to work effectively in both independent and diverse multi-task team environments
Experienced in leading/working with virtual teams and driving performance across a diverse mixture of cultures.
Strong operational experience in planning
Strong English language skills written and spoken
Strong programme / project management experience – experience in transition of processes
Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability would be highly desirable
Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills
What we offer
We can offer to you Unilever contract, Opportunity to develop within global company structures, Wide selection of trainings, Young & dynamic environment with great atmosphere, passion and engagement, Benefit programme, including life insurance, medical packages and Multisport card.
private medical care
remote work opportunities
flexible working time
corporate products and services at discounted prices
mobile phone available for private use
corporate car available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
parking space for employees
sharing the costs of a streaming platform subscription
employee referral program
Main purpose of job:
The Performance Delivery Manager will be accountable for the service excellence in Planning area; ensuring the future operational capabilities and capacity with the Partners are created and successfully governed across the entirety of the end to end customer operations processes.