Bayer Service Center Gdańsk

Pharmaceutical Product Complaint with Norwegian

Bayer Service Center GdańskO firmie

Bayer Service Center Gdańsk

Olivia Tower

Gdańsk

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At the same time, the Group aims to create value through innovation, growth and high earning power. Bayer is committed to the principles of sustainable development and to its social and ethical responsibilities as a corporate citizen. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Pharmaceutical Product Complaint with Norwegian
Miejsce pracy: Gdańsk

Major tasks:

  • Processing of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
  • Assigning appropriate initial risk classification after review of all relevant case information
  • Identifying escalation needs and notification
  • Applying country-specific requirements and product-specific requirements during the processing of Technical Complaint Cases
  • Supporting the sample handling and reimbursement process
  • Creating letters to complainants and 3rd party companies
  • Maintaining interfaces and communication with internal and external call centers, manufacturing sites, Country Quality Units and complainants to obtain complete case information and investigate thoroughly
  • Preparing standardized KPI reporting’s
  • Ensuring an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures

Requirements:

  • Willingness to learn and make progress in the role
  • Experience in medical/pharmaceutical/biotechnology background is beneficial, but not mandatory
  • Customer Focus
  • Good knowledge of MS Office tools
  • Ability to manage complex situations and escalations
  • Fluent in Norwegian

We offer:

  • Flexible working hours
  • Training for a role and opportunity to learn
  • Attractive salary and bonuses
  • Office in a comfortable business center
  • Complex medical care and individual life insurance, sports card
  • Good working conditions and comfortable working environment: relax and creativity room
  • A room for parents and children

 

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV.

  

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Bayer is an equal opportunities employer. In the selection process we are guided only by the competencies we require for a particular position.

 

At Bayer, we believe that our employees deserve to work in an environment where fairness and respect are the foundation of our organizational culture.

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At the same time, the Group aims to create value through innovation, growth and high earning power. Bayer is committed to the principles of sustainable development and to its social and ethical responsibilities as a corporate citizen. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Pharmaceutical Product Complaint with Norwegian

Major tasks:

  • Processing of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
  • Assigning appropriate initial risk classification after review of all relevant case information
  • Identifying escalation needs and notification
  • Applying country-specific requirements and product-specific requirements during the processing of Technical Complaint Cases
  • Supporting the sample handling and reimbursement process
  • Creating letters to complainants and 3rd party companies
  • Maintaining interfaces and communication with internal and external call centers, manufacturing sites, Country Quality Units and complainants to obtain complete case information and investigate thoroughly
  • Preparing standardized KPI reporting’s
  • Ensuring an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures

Requirements:

  • Willingness to learn and make progress in the role
  • Experience in medical/pharmaceutical/biotechnology background is beneficial, but not mandatory
  • Customer Focus
  • Good knowledge of MS Office tools
  • Ability to manage complex situations and escalations
  • Fluent in Norwegian

We offer:

  • Flexible working hours
  • Training for a role and opportunity to learn
  • Attractive salary and bonuses
  • Office in a comfortable business center
  • Complex medical care and individual life insurance, sports card
  • Good working conditions and comfortable working environment: relax and creativity room
  • A room for parents and children

 

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV.

  

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Bayer is an equal opportunities employer. In the selection process we are guided only by the competencies we require for a particular position.

 

At Bayer, we believe that our employees deserve to work in an environment where fairness and respect are the foundation of our organizational culture.

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