Oferta pracy

Platform Solutions Consultant (for DACH market)

Adform Sp. z o.o.

Adform Sp. z o.o.

Ludwika Waryńskiego 3a

Warszawa

Your responsibilities

  • Becoming a partner and maintain relationships with customers in providing high solutions-oriented service from a technical and functional perspective

  • Introduce new features, technical functionalities and best practices

  • Ensure successful campaign management and overall client satisfaction

  • Have regular meetings and follow ups with assigned customers to help and educate them to utilize our platform the best way

  • Support regional leadership to grow and develop the overall Adform business

  • Be a liaison between Customers and Adform Product Management and Development teams in order to provide feedback from customers and make sure it is executed

  • Coordinate and drive the on-boarding process of new customers and holding groups

  • Escalate cases/situations that could result in dissatisfaction from the customers. Analyze each case and come up with new processes to prevent such situations in the future

  • Work closely with local Platform Solutions Specialists, Consultants and Client Support teams in order to assure the quality of support

Our requirements

  • At least 3+ years relevant ad tech industry experience

  • BA/BS degree or equivalent practical experience

  • Experience in account management, Adtech platform management, customer support roles, or consultancy

  • Ability to acquire and share in-depth knowledge of programmatic buying and key business issues that affect the client and the industry

  • Strong analytical and technical background with a strong sense of business acumen

  • Excellent English & German communication skills – both verbal and written

  • Proactive personality with excellent organizational and problem-solving skills

  • Ability to translate complex technical concepts to non-technical audiences

  • Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset

Optional

  • Hands-on experience in operating in other Ad Servers, DMP or DSPs

  • Adform platform knowledge

What we offer

  • If you wonder about these things – we have something to offer you

  • Worry about health and accident insurance? Chill – we got this! Attractive private medical insurance will have you covered!

  • Enjoy having work-fun balance? Don‘t worry – fun office activities such as: table football, play station, team building events and a friendly team will cheer you up!

  • Need a short break? – practice yoga in the office, use roller to massage your body or grab a fruit or healthy juice!

  • Wanna stay in shape? Join Adform sports team (we have bike & run lovers) and exercise together!

  • Prefer to be active alone or in the gym? No problem – Multisport Card will get you access to a various sports and leisure facilities!

  • Like to have a choice and switch benefit from time to time? – use our My Benefit cafeteria and enjoy different options every month!

  • Enjoy having lunch out? Grab your colleagues and enjoy lunch at a friendly price in the canteen in our building or visit one of the many restaurants in the neighborhood!

  • Wonder about commuting to the office? For avid cyclists - racks and showers are available! Using public transport? Our perfect location, just by Politechnika metro station will make it easy for you to get to work!

  • Not enough? Join us and find out more!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • flexible working time

  • fruits

  • integration events

Adform Sp. z o.o.

Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands.

To learn more visit us at adform.com

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About the role and team

Platform Solutions Consultants have an exciting and dynamic role working with internal experts, agencies, customers, and tech vendors. You will be part of Customer Success team and will be responsible for DACH customer portfolio .

Working as a Platform Solutions Consultant means that you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise in the following areas: Ad Serving, DSP, DMP, Creative/Rich Media/DCO and enjoy maximizing media effectiveness and efficiency by strategically using these products for your customers. You are a key player to coach customers on Adform's products through trainings, best practices and by answering their requests.

By utilizing your expertise in Adform products, you will be able to make solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max.