Player Services Agent

Huuuge Games Sp. z o.o.

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Provide independent and high-quality responses to our players according defined SLAs and processes;

  • Strive to turn each query into a positive experience, to increase our players' satisfaction & engagement;

  • Contribute ideas and practical solutions to ensure customers’ satisfaction;

  • Recognize trends and service impacting events and escalate properly;

  • Learn from others and develop yourself as a player services pro!

Our requirements

  • Experience in working at a similar position or at customer service.

  • Computer handling proficiency and general knowledge of teleinformatic systems’ usage.

  • Strong problem solving/troubleshooting skills.

  • Detail-oriented, capable of handling multiple responsibilities at once.

  • English proficiency both written and spoken.

  • Readiness to work on shifts.

Optional

  • Passion for video games and knowledge of the mobile and social casino game market;

  • Knowledge of mobile operating systems, iOS and Android.

What we offer

  • Access to knowledge & skills development

  • Work in the industry of the future

  • International career opportunities

  • Convenient office locations

  • Free lunch every last Friday of the month

  • Relocation package and full support of our law firm in the visa and work permit process.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • dental care

  • corporate gym

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • extra social benefits

  • redeployment package

  • christmas gifts

  • employee referral program

Huuuge Games Sp. z o.o.

Still haven’t found your dream job? Join team Huuuge!!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.

Scroll to the company’s profile