Oferta pracy

Player Support Agent with French - Video Games

Keywords StudiosAbout the company

  • Murckowska 18B, Katowice
    Katowice, Silesian
  • Offer expired 11 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Keywords Studios

Murckowska 18B


Your responsibilities

  • Provide superb Customer Support to players for game-related queries they may have.

  • Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!

  • Collaborate with internal teams for project-related requests.

  • Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.

  • Become a master of the game that you are supporting.

Our requirements

  • Excellent French skills (C1-C2).

  • Fluent in English.

  • Availability to work full-time, 5 days a week including weekend-days (Saturday and Sunday).

  • Flexibility in terms of shifts.

  • Interest in video games.

  • Strong written communication skills.

  • Understanding of basic office applications.

  • MS Office and Google suite knowledge would be a perk.

  • Eligibility to work in Poland.

What we offer

  • Employment contract.

  • Competitive salary.

  • Work on interesting projects.

  • Salary depending on your profile and experience.

  • Paid holidays: 20 or 26 days a year depending on your employment history.

  • Possibility to grow within the gaming industry.

  • Benefits package-private medical care & MultiSport card.

  • Free beverages & fresh fruits.

  • Free parking spot.

  • Friendly atmosphere.

  • Chill-out zone with video games.

  • Referral program.

  • Company parties.

  • The casual and fun work environment.

  • Covid19 Time - work from home.

  • Pleasant location in the business area “Green Park” in Katowice.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • employee referral program

Keywords Studios

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

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Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home whenever possible until the situation is over. Afterwards, the job will be performed from our Katowice office.

All eligible candidates will be required to take our Language Tests to better evaluate their written skills.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!