Oferta pracy

Player Support Agent with German

Keywords Studios

  • Łódź

  • offer expired 11 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Provide superb Customer Support to players for game-related queries they may have.

  • Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!

  • Collaborate with internal teams for project-related requests.

  • Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.

  • Become a master of the game that you are supporting.

Our requirements

  • Fluency in German.

  • Communicative English skills (fluency in English is a plus).

  • Availability to work 5 days a week including weekend-days.

  • Flexibility in terms of shifts.

  • Interest in video games.

  • Understanding of basic office applications.

  • MS Office and Google suite knowledge would be a perk.

  • High level of ethics both professionally and personally.


  • Experience in a Customer Service Representative role or similar position.

What we offer

  • Possibility to start immediately.

  • Work on interesting projects.

  • Benefits package - private medical care & MultiSport card.

  • Free beverages & fresh fruits.

  • Friendly atmosphere.

  • Chill-out zone with video games.

  • Attractive referral program.

  • Possibility to grow within the gaming industry.

  • Company parties.

  • The casual and fun work environment.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • employee referral program

Keywords Studios

At Keywords Studios (KWS), we use our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

KWS is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

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Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!