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PMO (Learning & Engagement) (GFOC)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 9 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Taking the role of the Scrum Master in project meetings in order to ensure appropriate distribution of projects

  • Identifying resources needed for the delivery of the projects

  • Ongoing review of project priorities and progress

  • Tracking project delivery to plan, including planned deliverables, to meet the timeline and scope

  • Cooperating with internal customers on designing the vision, user journeys, the design and communication related to projects

  • Assisting internal customers in developing accurate and efficient learning and engagement solutions

  • Taking ownership of the administration of designated ongoing processes in People Engagement, as well as People and Culture streams of Global Functions Innovation teams

  • Ensuring a consistent and appropriate communication for all the entities in the scope of the managed projects and processes

  • Raising and escalating any potential project risks, issues and dependencies to the team manager

  • Providing an executive summary (including progress, key actions, risks and issues) of projects to the team manager

Our requirements

  • 3+ years of experience in L&D, communications or project management environment

  • Extensive knowledge of internal communication, L&D and project management processes in a complex organization

  • Ability to work under time pressure

  • Organisation skills

  • Passion for providing a high quality service to stakeholders

  • Ability to learn new systems and processes

  • Demonstrate the ability to work with people at all levels

  • Be able to work independently

  • The ideal candidates for this role will also have expertise in

  • Design thinking

  • Agile ways of working


  • Agile Tooling – Jira, Confluence, Slack

  • L&D tooling: LMS platforms, Learning Experience platforms, e-learning development applications

  • In addition to the details listed above, the ideal candidate will have a mind-set of an Innovator: curious, meticulous, connected, creative and communicative

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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