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PMO Manager (WPB Business Automation)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 12 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Excel

  • Power Point

  • Confluence

About the project

Wealth & Private Banking – Chief Technology Office– Business Automation Technology (WPB CTO BAT)

WPB CTO BAT team within HSBC Technology Poland is positioned as a nearshore location for European countries, widely supported by the bigger offshore teams on deliveries. Team is helping to build, implement and maintain new initiatives and systems mainly for the internal HSBC employees in EU region. We are building new internal solutions and enabling local businesses to strive and meet not only regulatory demands but also their growth agenda. Being located in Technology Centre is a strong enabler for EU region as team is playing role of a bridge between in-country IT teams and other technology teams within HSBC. Our products cover multiple aspects and areas – digital signature, workflow, content management, process streamlining and automation. All this is achieved with high level of autonomy and ability to choose our path and technology direction we would like to implement in the EU countries. We are seeking new team members who would help to guide and support the delivery teams on number of projects, help us to evolve technologically and bring new technologies and technical capabilities to the stakeholders and EU business.

Your responsibilities

  • Organizing and taking part in meetings concerning project activities, take minutes and follow up on actions

  • Identifying and escalating potential risks and issues

  • Supporting governance of the team by creating Clarity reporting, project demand vs supply etc.

  • Cooperating closely with the Delivery Head and Technical Delivery Manager to understand portfolio, business strategy, prioritization and to facilitate their work

  • Actively involving and supporting Branding and Commercialisation activities

  • Liaising with businesses to make sure we know what their demand is and to ensure direct and continuous business engagement

  • Tracking clarity actuals and timesheet compliance

  • Supporting recruitment process (i.e. maintaining system, contacting recruitment agencies)

  • Department administration (i.e. HR cases, timesheets)

  • Organizing meetings, team events, exchange sessions

  • Supporting managers in admin tasks like: timesheets, scheduling business trips, trainings

  • Tracking Contract renewals (Resources, work-requests and license & maintenance)

  • Ensuring consistent reporting, governance and control of cost and number of employees (FTE)

  • Controlling, understanding and making transparent cost elements (Run costs, Change costs, 3rd Party)

  • Controlling budget & forecast and making sure these two are aligned

  • Maintaining accurate data in golden sources

  • Tracking & updating country specific financials/forecast/plan and interlock

  • Rising requests for 3rd party spent

  • Coordinating with global IT COO, Global PMO, Manco and regional PMOs and Finance for day to day tasks

  • Providing oversight, guidance and best practices to the management

  • Engaging in business planning activities which include financial, technological and resource planning

  • Contributing to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback

Our requirements

  • Excellent English language communication skills, both written and verbal

  • Strong analytical skills and lateral thinking

  • Self- organized

  • Effective communication, inter-personal and negotiating skills

  • Excellent decision making, problem solving ability, readiness for process/project change

  • Excellent judgmental skills to identify and proactively resolve problems

  • Experience in reporting area with strong focus on MS Excel as data source

  • Experience with dealing with senior stakeholders

  • Strong analysis skills to bringing added value on MI production and enable decision making for the key stakeholders

  • Understanding of business finance and experience of effective managements of budgets and expenditure

  • Strong sense of responsibility and committed to work; willing able to work under pressure and short turnaround time


  • French or German language skills

What we offer

  • Stable job in professional team

  • International environment

  • Work with modern technologies and in agile environment.

  • Flexible working hours & remote work

  • Competitive salary & benefits package (Private health care, insurance, multisport)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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