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Policy & Procedure, Change & Implementation Lead

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Variance and deviation log

  • Working closely with the Senior POMO Leadership team ensuring that each area is working in alignment

  • Develop and maintain good relationships with stakeholders within the Wholesale COO, supporting functions and compliance / risk

  • Actively support the Senior Manager, Policy & Procedure, Governance, Change & Implementation

  • Administration of POMO Governance SharePoint site (if applicable); including minutes

  • Be responsible for the updating of the record keeping system to track and record changes to Procedures and dispensation requests and approvals; (where tech is in place rely on this)

  • Coordinate dispensations and policy change requests ensuring they are completed in a consistent manner and providing feedback as required;

  • Ensure robust communication and alignment between different work streams and ensure that issues are captured and escalated as required

  • Actively interact with and influence colleagues globally to ensure a consistent understanding of the arrangements for distribution of new and updated procedure and for the process in obtaining dispensations / risk acceptances and variance & deviations

  • Monitor and address BAU issues raised to POMO for global consistency, provide an expert view on mandatory procedure ambiguities to Production SMEs/ other BAU stakeholders

  • Support the development of effective MI to monitor post-implementation effectiveness and any benefit realization

  • Responsible for the production of monthly MI on procedure tracker / dispensation and risk acceptances

  • Co-ordinate stakeholder expectations on Procedures and processes with procedural publications and communications

  • Extensive knowledge and experience of Policy / Mandatory procedures within HSBC

  • Exceptional organizational, planning and management skills including a prove ability to prioritize competing demands

  • Excellent level of negotiation, influencing skills

  • Excellent written and verbal communication skills, applicable through multiple channels (written, spoken, workshops, presentations)

  • Ability to articulate concepts pictorially or in whatever format is best suited to the audience

  • Influences and negotiates with Risk Owners, supporting partners and compliance/risk for to support in driving efficiencies through procedure review and challenge

  • Consults widely, frequently and early with a full range of stakeholders to ensure all relevant parties are brought into key decisions

  • Manages dependencies and proactively builds relationship that connect all areas to POMO globally and regionally

  • Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Our requirements

  • Fluent written & spoken English required

  • Education to degree level

  • Skills in Project management, documentation drafting required

  • knowledge of procedures and governance frameworks desirable

What we offer

  • Stable job in professional team

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

  • Car parking few minutes away from the office

  • Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Game room (with Xbox, PS consoles and foosball table)

  • Fresh fruit on the floor and good coffee in the kitchen

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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