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Polish/Ukrainian Freelancer Healthcare Patient Recruitment (Telehealth)

Trials24 GmbH

  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract for specific work
  • full-time
  • senior specialist (Senior)
  • home office work
  • More than one vacancy
    vacancies: 2
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Consulting interested patients via telephone, both inbound and outbound and using an array of software tools

  • Corresponding with patients quickly via e-mail

  • Pre-screening patients and providing information about the clinical trial according to our phone script

  • Responding empathetically and precisely to patient queries according to our FAQ

  • Forwarding patients to respective clinical trial sites

  • Documenting patient contacts in our client management system reliably

  • Adhering to the principles of risk management, including health- and security-related regulations

Our requirements

  • Completed degree as a nurse, study nurse, paramedic, sports scientist, physical therapist, occupational therapist, nutritionist, personal trainer or similar

  • Experience in direct patient contact, ideally additionally in telephone customer service or call centre

  • Competence in dealing with patients

  • Experience in working from home

  • High self-motivation, commitment, and sense of responsibility

  • Goal-oriented, efficient, and independent approach to work

  • Empathetic, clear communication, and a passion for helping others

  • Polish candidates: Excellent Polish skills (native tongue)

  • Ukrainian candidates: Excellent Ukrainian and Russian skills (native tongue)

  • All candidates: Excellent English skills (C1 level, Operational language)

  • Skilled in computer use and IT affinity

  • A separate, uninterruptible working environment and the willingness to work with a 27-inch monitor in one location.

  • Have an internet connection with a speed of at least 25 Mbit/s download and 5 Mbit/s upload capacity.

What we offer

  • Secure a fully remote job as a freelancer

  • Extensive onboarding and training from home in the first 3 weeks

  • Working hours are Monday – Friday from 9 a.m. to 6 p.m.

  • Attractive payment model

  • Growing knowledge of the medical research industry

  • Motivating patient feedback and the possibility of contributing to medical research

  • Sympathetic, team-oriented, and motivated colleagues and professionally qualified contacts

  • Regular company events, both onsite and online

Job Description

We are expanding our virtual patient support team in Poland and Ukraine and are looking for experienced and empathetic freelancers with training in health sciences. Improving other people’s lives is a creed you go by!

Our goal is to help as many patients as possible and to contribute to making new medical treatments available to patients more quickly. Our patient recruitment team/patient companions are the first contact point for patients to establish a relationship and support them in learning all there is to know about the pharmaceutical research industry.

This job in telehealth (telemedicine) requires you to contact patients who are already registered to receive more information about the clinical trial. Furthermore, you will discuss pre-screening questions with them to verify whether they meet the eligibility criteria for the study.

About Us

Trials24 accelerates patient recruitment to support biopharmaceutical companies and CROs complete their clinical trials on time, bringing innovative drugs to patients faster.