Oferta pracy

Portuguese Speaking Customer Support Specialist

XTB

  • Prosta 67, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 21 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

XTB

Prosta 67

Wola

Warszawa

Your responsibilities

  • providing excellent customer service (supporting Portuguese clients)

  • building up positive relationships with customers

  • resolving issues in a timely manner and ensure high levels of customer satisfaction

  • providing explanations in relation to customer complaints (both written and by phone)

  • monitoring of the situation on financial markets

  • working with the CRM system (verification and completing clients data)

  • cooperating with external XTB branches and internal departments

Our requirements

  • Portuguese language - native or proficiency level required

  • responsibility and ability to multitask, prioritize and close tasks quickly

  • strong communication, interpersonal and negotiation skills

  • responsibility and ability to multitask, prioritize and close tasks quickly

  • good knowledge of MS Office

Optional

  • previous experience in a customer service role

  • knowledge of financial markets and XTB’s core business

What we offer

  • full-time employment agreement

  • great learning opportunity in cooperation with multinational units of the company

  • work in an internationally known company with a well-recognized brand

  • all the required tools and training required to be successful

  • possibility of developing inside the company’s structurers

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • dodatkowy dzień wolnego z okazji urodzin

  • dodatkowy dzień wolny dla rodziców

  • platforma benefitowa

  • nowoczesne biuro

XTB

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Portuguese Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

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