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Oferta pracy
Portuguese Speaking Player Support Agent - Video Games
Keywords StudiosAbout the company
- Katowice, Silesian
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Your responsibilities
- Provide superb Customer Support to players for game-related queries they may have.
- Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!
- Collaborate with internal teams for project-related requests.
- Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
- Become a master of the game that you are supporting.
Our requirements
- Excellent Portuguese skills (C1-C2).
- Fluency in English.
- Interest in video games.
- Strong written communication skills.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- All eligible candidates will be required to take our Language Tests to better evaluate their written skills.
What we offer
- Work on interesting projects.
- Possibility to grow within the gaming industry.
- Competitive salary.
- Benefits package-private medical care & MultiSport card.
- Free beverages & fresh fruits.
- Friendly atmosphere.
- Chill-out zone with video games.
- Referral program.
- Company parties.
- The casual and fun work environment.
- Covid-19-Time - Work from home.
- Pleasant location in the business area “Green Park”. (Due to COVID-19, successful candidates will be offered to work from home until restrictions are lifted. Afterwards, the job will be performed from our Katowice office.)
Benefits
- private medical care
- fruits
- integration events
- no dress code
- video games at work
- coffee / tea
- drinks
- leisure zone
- employee referral program
Keywords Studios
At Keywords Studios (KWS), we use our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
KWS is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.
We are looking for Player Support Agents with excellent Portuguese and English skills ready to join our awesome team in Katowice, Poland.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!
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Portuguese Speaking Player Support Agent - Video Games, Murckowska 18B, Katowice