sharing the costs of sports activities
Premium Customer Service Specialist with French
Worldline
- Prosta 68, Wola, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
Worldline
Prosta 68
Wola
Warszawa
Your responsibilities
Set up and maintain merchant contracts of the new and existing customers in our systems;
Provide telephone and email support for customer service including financial queries;
Answer product questions and provide answers to basic technical questions;
Independently process of all kinds of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
Update systems to reflect contract changes, including activating new services and changes to the customer status;
Actively support operational implementation of new products and services, participate and cooperate in projects;
Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics);
Resolve and follow up on customer issues escalating to technical support teams as appropriate;
Our requirements
You have Customer Care experience;
You have strong client focus and good communication skills;
Your French and English skills are at professional level in speaking and writing;
Problem-solving, analytical and troubleshooting skills;
What we offer
Full-time job contract and stable working conditions
Competitive salary and a range of benefits for employees
Work - life balance
Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station
Be at the heart of the global payments technology industry and shape how the world pays and gets paid.
Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
extra social benefits
meal passes
holiday funds
employee referral program
The opportunity
Currently, we are looking for a Premium Customer Service Specialist with French and English to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team!
Worldline
At Worldline our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society.
We have many hardworking and dedicated peers that would love to work with you. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join us.