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Problem Resolution Manager

  • Warszawa, mazowieckie
  • Kierownik
  • 6 - 8 tys. zł brutto
  • 12.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Problem Resolution Manager
    Miejsce pracy: Warszawa
    Nr ref.: MA/7/18
    Wynagrodzenie: 6 - 8 tys. zł

    DAILY JOB RESPONSIBILITIES:

    • Own and manage Major Incidents, including ensuring tickets are accurately logged, categorizations are correct and changed as appropriate through the lifecycle
    • Lead and liaise with all Major Incident resolution groups from relevant technical areas to ensure swift resolution of incident tickets, ensure engagement and focus of relevant resolvers, drive troubleshooting and recovery with confidence
    • Lead technical conference calls in a business professional manner
    • Deliver clear and accurate communication: meaningful, informative and appropriate for target audience, throughout the major incident lifecycle
    • Produce comprehensive incident reports to a variety of audiences including senior and exec management level
    • Initiate Problem Management to eliminate root cause for all Major Incidents and trended chronic issues

    REQUIREMENTS:

    • Experience in IT, preferred in IT Helpdesk environment
    • Experience in the Incident Management ITIL process
    • Solid English language skills, excellent communication skills
    • Ability to lead meetings to get to get key facts/actions, project management skills to get others to complete tasks on time
    • Strong analytical skills, able to work independently and take decisions where necessary
    • Stress resistant

    OUR OFFER:

    • New office near Rondo Daszyńskiego
    • Work in an international company
    • Opportunity to develop professional and foreign language skills
    • Ambitious and motivating challenges
    • Labor law contract or B2B