sharing the costs of sports activities
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Oferta pracy
Process Analyst
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Your responsibilities
- Performs requirements documentation (PDD) activity within Pods working with the process SME, in accordance with methodologies and standards as set by the COE
- Working within project planning constraints, communicating or escalating any identified project risks and issues to the Senior Developer / Solution Architect
- Seeks guidance from the Solution Architects and Mentors. Escalates complex requirements for consideration of potential solutions and designs where necessary
- Ensures COE methodologies are consistently applied, in line with global standards
- Works with Process SME to create test plan and scenarios
- Is involved in the SIT and UAT testing with Process SME and Configurator
- Records outcome of testing and works with Configurator to resolve defects identified during testing
- Conducts testing in accordance with Global test strategy set out by RPA COE (Test Manager)
- The individual will need to be able to multi-task and set their own priorities
- They must be aware of deadlines and ensure timely delivery at all times
- Ability to drive change in HSBC
- Maintain an understanding of business processes
Our requirements
- Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
- Knowledge of the enterprise’s business operations
- Previous experience within RPA from a non-technical perspective (+6 months) (desirable)
- Proven track record in a similar role would be advantageous
- Good understanding of business processes (advantageous)
- The role requires an articulate individual; comfortable dealing with management
- Strong written and verbal communication skills required
- Excellent interpersonal skills required
- Must be well organised and able to multi-task effectively and efficiently
- Experience in negotiation and conflict management
- Ability to problem solve, clearly articulate requirements, and implement and drive change
- Energy, enthusiasm, and drive
What we offer
- Stable job in professional team
- Interesting career path in an international organization
- Private health care, employees’ benefits
- Courses & training for our employees
- Modern office buildings near the city center of Kraków
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Job Description
The Process Analyst provides support to the Project Manager/Scrum master, Automation Service Lead and Senior Configurator (POD Lead) in the end-to-end process of automation from Process definition document creation through to go live, and supporting in the creation of all key documentation.
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Process Analyst, Kapelanka 42a, Kraków