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Process Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Performs requirements documentation (PDD) activity within Pods working with the process SME, in accordance with methodologies and standards as set by the COE

  • Working within project planning constraints, communicating or escalating any identified project risks and issues to the Senior Developer / Solution Architect

  • Seeks guidance from the Solution Architects and Mentors. Escalates complex requirements for consideration of potential solutions and designs where necessary

  • Ensures COE methodologies are consistently applied, in line with global standards

  • Works with Process SME to create test plan and scenarios

  • Is involved in the SIT and UAT testing with Process SME and Configurator

  • Records outcome of testing and works with Configurator to resolve defects identified during testing

  • Conducts testing in accordance with Global test strategy set out by RPA COE (Test Manager)

  • The individual will need to be able to multi-task and set their own priorities

  • They must be aware of deadlines and ensure timely delivery at all times

  • Ability to drive change in HSBC

  • Maintain an understanding of business processes

Our requirements

  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)

  • Knowledge of the enterprise’s business operations

  • Previous experience within RPA from a non-technical perspective (+6 months) (desirable)

  • Proven track record in a similar role would be advantageous

  • Good understanding of business processes (advantageous)

  • The role requires an articulate individual; comfortable dealing with management

  • Strong written and verbal communication skills required

  • Excellent interpersonal skills required

  • Must be well organised and able to multi-task effectively and efficiently

  • Experience in negotiation and conflict management

  • Ability to problem solve, clearly articulate requirements, and implement and drive change

  • Energy, enthusiasm, and drive

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

The Process Analyst provides support to the Project Manager/Scrum master, Automation Service Lead and Senior Configurator (POD Lead) in the end-to-end process of automation from Process definition document creation through to go live, and supporting in the creation of all key documentation.