Ta oferta pracy jest nieaktualna od 172 dni. Sprawdź aktualne oferty pracy dla Ciebie

Process Analyst

  • Kraków, małopolskie
  • Specjalista
  • 03.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Process Analyst
    (Polish and English, French as an asset)
    Location: Kraków
    Ref No: PA/PLENFR/10/2018

    The Process Analyst provides support to the Project Manager/Scrum master, Automation Service Lead and Senior Configurator (POD Lead) in the end-to-end process of automation from Process definition document creation through to go live, and supporting in the creation of all key documentation.

    Key Accountabilities:

    • Is part of the project team who will complete the analysis, design and build of processes from a technical perspective with guidance from the Solution Architect / Senior Developer
    • Performs requirements documentation (PDD) activity within Pods working with the process SME, in accordance with methodologies and standards as set by the COE
    • Working within project planning constraints, communicating or escalating any identified project risks and issues to the Senior Developer / Solution Architect
    • Seeks guidance from the Solution Architects and Mentors. Escalates complex requirements for consideration of potential solutions and designs where necessary
    • Ensures COE methodologies are consistently applied, in line with global standards
    • Works with Process SME to create test plan and scenarios
    • Is involved in the SIT and UAT testing with Process SME and Configurator
    • Records outcome of testing and works with Configurator to resolve defects identified during testing
    • Conducts testing in accordance with Global test strategy set out by RPA COE (Test Manager)
    • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
    • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators
    • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
    • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
    • Adheres to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
    • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy


    • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
    • Knowledge of the enterprise’s business operations
    • Previous experience within RPA from a non-technical perspective (+6 months) (desirable)
    • Proven track record in a similar role would be advantageous
    • Good understanding of business processes (advantageous)
    • The role requires an articulate individual; comfortable dealing with management
    • Strong written and verbal communication skills required
    • Excellent interpersonal skills required
    • Must be well organised and able to multi-task effectively and efficiently
    • Experience in negotiation and conflict management
    • Ability to problem solve, clearly articulate requirements, and implement and drive change
    • Energy, enthusiasm, and drive

    We offer:

    • Stable job in professional team
    • Interesting path of career in an international organization
    • Consistent scope of responsibilities
    • Private health care, employees’ benefits


    You'll achieve more when you join HSBC.
    To apply for this position please send your curriculum vitae including reference number and add
    your last 2 years Performance Ratings (last year and previous year).
    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]