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Process Analyst Manager (SuccessFactors)


  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment


Żelazna 51/53



Your responsibilities

  • Identify new functionalities and solutions to enhance the JTI Talent/L&D business processes

  • Set up and consult customers on the SuccessFactors Talent/LMS modules

  • Identify solution options and translate them into technical design

  • Work closely with other HR consultants to identify a solution that complements the IT strategy

  • Having ownership of the application support requests coming from Global Service Desk, providing application support for both Production and Development with a focus on critical/complex incidents and significant change/service requests

  • Manage significant changes in the JTI HR Technology Portfolio following HR best practices

  • Oversee delivery of projects including regular status reporting

  • Select and manage vendors for service delivery

  • Maintain up-to-date appropriate documentation in the area of responsibility

Our requirements

  • 3-5 year working experience with SuccessFactors in the role of consultant/IT analyst

  • Consultancy knowledge of SuccessFactors LMS/Learning module. Other modules will be a plus

  • Global project implementation experience

  • Excellent Business Relationship Management Skills (Customers & Suppliers) in a global multicultural environment

  • Fluent in English (written & spoken)

  • Good knowledge of IT processes (including Incident/problem/change management)


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform

The role:

The position exists to provide consulting expertise in the area of People & Culture process & solution design (mainly in non-SAP but with SAP integration) throughout all of the People & Culture processes in order to support the development and maintenance of the People & Culture Technology Strategy, implementation of People & Culture Technology portfolio (including major projects, initiatives & enhancements), as well as provide advice on any ad hoc business requirements for People & Culture. To achieve this, you will need to keep up to date with JTI People & Culture technology solutions, (primarily SuccessFactors), industry best practices & vendor landscape.

You will be the point of contact between your specific process area(s), the business process owner, and the key Power Users, managing business relationships and keeping them up-to-date and knowledgeable of the systems, business processes, best practices, and status of People & Culture Technology portfolio delivery. Other responsibilities include providing expertise in their process/technology area through coaching and providing support to the process/application analysts to ensure the effective delivery of portfolio (including daily operations); service delivery; & vendor management.


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

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