Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Process Analyst Manager


  • offer expired 3 months ago
  • contract of employment
  • full-time
  • team manager
  • home office work, hybrid work
  • remote recruitment


Żelazna 51/53



Your responsibilities

  • Have the ownership of the application support requests coming from the Global Service Desk (GSD) and provide application support for both Production and Development through a resolution of minor and complex incidents & change/service request

  • Develop relationships with customers to understand their needs and functional priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application

  • Assist the Business/Process Expert in redesigning or adapting business processes to a change request, and testing. Ensure the alignment of the request to the GRM

  • Maintain up-to-date appropriate documentation in his/her scope of responsibility this includes BPMLs, process flows, Enterprise structure, and CC operational procedures, working together with power users on documenting the processes from a business perspective

  • Take a permanent effort in keeping the End Users up-to-date and knowledgeable of the systems and business processes / best practices

  • Maintain the solution database by creating knowledge base articles and getting them validated by the appropriate Expert

  • Analyze the requests coming from the Business Expert/Team Lead. For that: you will assist the Business Expert in the analysis of the feasibility of this business request in the context of the standard application solution and participate in analyzing the impact of this requirement on the GRM (global versus local)

Our requirements

  • 2-4 years of working experience with collaboration tools (MS0365, SharePoint, MS Teams, and for example, Workplace by Facebook) preferably in the areas of application support and customer service in a global and multicultural environment

  • Knowledge of agile ways of working (Devops, Scrums, retrospectives, backlogs)

  • Good in presentation, verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to business partners

  • Good computer literacy and ability to quickly learn and understand new software and technological trends

  • Business experience in related area is a plus

  • Experience with analytics storytelling, translating technical problems or solutions into business value seen as a plus

  • Digital mindset, analytical, entrepreneurial and curious

  • Fluent English

What we offer

  • A competitive pay with annual bonus and an attractive benefits package including medical care, Multisport card, life insurance, and pension plan (if applicable)

  • Complex environment of working with multiple stakeholders, professional support, and a possibility to share knowledge and best practices

  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally

  • Wide variety of projects and tasks, ambitious goals, and independence in achieving them

  • Dynamic and innovative spirit with a constant quest to do things better

  • Flexi working hours, home office possibilities

  • Modern office in a convenient location


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform

The role:

The position exists to provide expertise in application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance). In this respect, you will be responsible for resolution of minor and complex incidents & change/service requests and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential.

Upon request, you will be part of specific approved project as a customizing expert.


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

Scroll to the company’s profile