sharing the costs of sports activities
Process Controller - Change Management
Fujitsu Technology Solutions Sp. z o.o.
Lower SilesiaLower Silesia
- valid for a monthuntil: 14 Feb 2022
- contract of employment
- specialist (Mid / Regular)
- home office work
- Immediate employment
- remote recruitment
Following established processes/ systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
Escalating issues as necessary to deliver required service level and meet or exceed customer expectations/ SLA.
Monitoring performance through statistical reporting and analysis.
Analysing and identifies areas of improvement to the service to ensure customer satisfaction.
Preventing negative trends by properly raising and reacting to performance and progress gaps.
Owning and accepting personal responsibility for customer problems and champions customer issues to resolution.
Building and enhancing strong customer relationships.
Controlling the resolution of incidents to agreed service levels.
Acting as point of escalation in dispute or uncertainty over appropriate resolver group for an incident.
Acting as point of escalation when closure of an incident is disputed by the user.
Ensuring the Change Management process, procedures and work instructions are adhered to by all relevant parties.
Monitoring and reporting on the effectiveness of the Change Management procedures.
Excellent communication skills - written and verbal
Good English written and oral communication skills (at least B2)
Very good knowledge of MS Office - especially MS Excel
Knowledge about ITIL Service Management Processes or readiness to deepen it
Strong organizational skills
Availability to work full time - Monday to Friday, 9-17 or 8-16
Had proven experience in Change Management process
Ability to work under time pressure
Interest in IT operations/ service management
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program