Oferta pracy
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Process Controller - Change Management

Fujitsu Technology Solutions Sp. z o.o.

  • Opole

    Opole
  • valid for 20 days
    until: 11 Nov 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Following established processes/ systems and recommends improvements to these as appropriate to resolve routine customer enquiries.

  • Escalating issues as necessary to deliver required service level and meet or exceed customer expectations/ SLA.

  • Monitoring performance through statistical reporting and analysis.

  • Analysing and identifies areas of improvement to the service to ensure customer satisfaction

  • Preventing negative trends by properly raising and reacting to performance and progress gaps.

  • Owning and accepting personal responsibility for customer problems and champions customer issues to resolution.

  • Building and enhancing strong customer relationships.

  • Controlling the resolution of incidents to agreed service levels

  • Acting as point of escalation in dispute or uncertainty over appropriate resolver group for an incident

  • Acting as point of escalation when closure of an incident is disputed by the user

  • Ensuring the Change Management process, procedures and work instructions are adhered to by all relevant parties

  • Monitoring and reporting on the effectiveness of the Change Management procedures

Our requirements

  • Excellent communication skills - written and verbal

  • Good English written and oral communication skills (at least B2)

  • Very good knowledge of MS Office - especially MS Excel

  • Knowledge about ITIL Service Management Processes or readiness to deepen it

  • Strong organizational skills

  • Availibiliy to work full time - Monday to Friday , 9-17 or 8-16

  • Previous experience as a Service Desk Agent/ Advisor would be an additional asset

  • Ability to work under time pressure

  • Interest in IT operations/ service management

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

Scroll to the company’s profile
This is how we work
This is how we work