Oferta pracy

Process Controller (RIM)

Fujitsu Technology Solutions Sp. z o.o.

  • Łódź

    Łódź, Łódź
  • offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Working closely with Technical Team Managers and Engineers

  • Understanding and development of customers’ environment and service delivery requirements;

  • Following established processes and recommending improvements to these as appropriate;

  • Understanding as well as taking responsibility and ownership of customer’s problem

  • Using relevant information to diagnose and resolve or enable resolution in a timely manner;

  • Organizing data and providing complex reports as a result of retrieving the metadata from different data sources (financial, human resources, administrative);

  • Providing status updates and developing communication to inform executive leadership;

  • Escalating issues as necessary to deliver required SLA/KPIs;

  • Acting as an effective and helpful member of the team, demonstrating initiative.

Our requirements

  • Excellent approach to business model and working under SLA requirements;

  • Advance IT knowledge (Windows Platforms, Networking, VDI environment);

  • Strong customer relationship and excellent problem solving;

  • Excellent communication and team work;

  • Drive and determination;

  • Initiative to constantly improve solution methods;

  • Flexible approach and working well under pressure;

  • Time management;

  • Ability to prioritise tasks;

  • Experience in working with the transitions;

  • Proficiency in Verbal and Written English including Technical Vocabulary;

  • Good knowledge of Excel.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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