Oferta pracy

Process Engineer, Green Belt Certified

RefinitivO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Śląska 23/25


Process Engineer, Green Belt Certified

Purpose of the team:

In the Process Engineering & Automation team, we are accountable for streamlining processes across the Customer Implementation & Professional Services (CIPS) business unit of Refinitiv globally.

Our purpose is to design outstanding customer experience and internal business efficiency through the improvement of numerous processes in which our clients take part. In this role, you will lead the identification, delivery, and sustainability of process improvement opportunities with a focus on service, quality, speed, revenue, and cost outcomes.


  • Identify and map processes across CIPS and find opportunities for process optimization and improvement

  • Maintain a process repository using standard methodology BPMN approach

  • Ensure appropriate governance is applied to process changes from ideation through implementation and control

  • Provide process-related training and support on new processes

  • Support major change programs and projects across customer operations in a way that adds transparency

  • Ensure a close partnership with other departments including Performance Excellence and Technology

What to bring?

  • Lean and or Six Sigma certification (Green belt preference)

  • Confirmed experience in designing and embedding operational process improvements

  • Strong understanding of BPMN approach and experience in process mapping and definition

  • Experience with business/system analysis and requirement documentation

  • Excellent communication and presentation skills with the ability to speak about and visualize sophisticated issues in a succinct language

  • Feeling comfortable when making pitches to senior management representatives

  • Proven problem-solving approach and ability to think creatively as well as logically

  • Can-do approach and drive for learning and getting things done

Additional, competitive skills:

  • Experience with processes supported by the ServiceNow platform

  • Understanding of Network Communications from Hub circuits to cross-connects

  • Investment / Corporate Banking or Financial Services experience

  • Understanding and/or interest in robotics automation, development, and governance


  • Development: e-learning platform, a range of workshops and international projects
  • Onboarding: structured training and buddy support
  • Information: access to real-time economic data
  • Diversity: colleagues from 40 countries [working in Gdynia]
  • Charity: 2 additional days off for voluntary jobs
  • Perks: multisport card, private medical healthcare, employee assistance program, pension plan
  • Office: chillout room with video games, massage chairs, and ping-pong table
  • Activities: sport teams and social events to join
  • Future: corporate pension plan and employee insurance

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