Oferta pracy

Process Quality Specialist (SSC/BPO)

Coloplast Business Centre Sp z o.o.

  • aleja Piastów 30, Szczecin
    Szczecin, West Pomeranian
  • offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Coloplast Business Centre Sp z o.o.

aleja Piastów 30

Szczecin

Your responsibilities

  • Identifying and making recommendations for process’ and quality improvement in SaniVision ERP system and Salesforce

  • Identifying systems bugs and issues and monitoring their solving progress

  • Addressing and discussing issues and proposed solutions with superiors as well as with an internal IT department

  • Contacting with applications providers to report bugs

  • Follow-up on change request activities with stakeholders to ensure completion according to deadlines

  • Analyzing and assuring high process and team efficiency by using check reports

Our requirements

  • English fluency, both in writing and speaking

  • German min. B1

  • Proficiency with Office tools, especially Excel

  • Previous work experience in BPO/SSC environment will be an advantage

  • Knowledge of Salesforce system will be an advantage

  • Business reporting, analyses and process documentation experience will be an asset

  • High level of communication skills

  • Ability to take decisions within your own area

  • Ability to review, analyze and interpret high volume of data

  • Availability to travel 5-6 times a year (for a max. 2-day-long visits in Hamburg office)

What we offer

  • We offer you a unique opportunity to grow within the organization, to develop personal abilities and to develop others in achieving their goals. You can expect to enter a global ‘one company’ that offers both great challenges and great rewards.

  • No probation period – long-term contract from the start

  • Possibility to work in a hybrid mode (in Szczecin office + remotely)

  • Challenging tasks and growth opportunities in a motivating work environment

  • Gaining experience in an international organization

  • Competitive salary with attractive benefit package

  • Opportunity to use and develop foreign languages in daily work

  • Fantastic work atmosphere full of respect and partnership

  • Internal trainings

  • Modern workplace

  • No dress code zone

  • Great winter and summer events, and family picnics

  • Delicious coffee and fresh fruits

  • Private medical care

  • Sports card

  • Transportation co-funding

  • Restaurant card

  • Holiday bonus and occasional cards

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • fruits

  • integration events

  • dental care

  • no dress code

  • coffee / tea

  • leisure zone

  • meal passes

  • pre-paid cards

  • holiday funds

  • sharing the commuting costs

  • charity initiatives

  • family picnics

About the role

As a Process Quality & Application Specialist you will be responsible for identifying and making recommendation for process’ and quality improvements as well as representing CP Homecare in contact with applications providers and internal IT department in order to identify the system bugs and introduce improvements.

About the department

The job is located in Piastów Office Center in Szczecin – a modern and comfortable work environment. The CP Homecare department is mainly responsible for preparing documents for invoicing, handling prescriptions and entering orders for customers. We offer a possibility to work in an international company and cooperate with German partners.

Coloplast Business Centre Sp z o.o.

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

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