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Procure-to-Pay - P2P - Specialist with German, Spanish or French

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2017-09-13

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    About The Coca-Cola Company 

    Everyone knows Coca-Cola. It's the best-known product in the world. We've been making it since 1886 and it still tastes the same.
    At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?
    Procure-to-Pay (P2P) Specialist
    (with German, Spanish or French)

    based in Warsaw
    Our Warsaw based P2P Service Center team is a diverse, young and agile team with members from different countries, backgrounds and with fluencies in various languages. We are structured in 2 teams serving client groups in Europe, respectively in Eurasia and Africa. Our main responsibility is to act as a single point of contact as well as the face of our Center toward all Coca-Cola associates as well as external vendors e.g. agency partners following up on the status of their accounts payable (AP) or procurement related items, investigating root causes, troubleshooting issues and maintaining a smooth information flow regarding P2P processes with parties involved. We are proud to say that ~80% of incoming queries are being resolved by our team due to our unique position within the overall P2P team which provides us with a great overview and understanding of the end-to-end processes.

    Position Overview

    As P2P Specialist you will resolve AP and procurement queries and issues, as well as research and extract data from the Coca-Cola financial systems to troubleshoot problems and provide information to internal clients and external vendors via email and phone. In this role you will have the best line of sight of our end-to-end processes in AP and Procurement which is the basis for further development within the Company.

    Key Responsibilities

    • Research escalated accounts payable (including internal expense reports) and procurement issues using available system resources. This includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies.
    • Provide personalized service on the highest level by answering incoming calls and email inquiries in a professional and courteous manner.
    • Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and is acceptable to the client.
    • Keep a record of all the stages of handling the issue in existing databases. 
    • Perform analyses on extracted data to identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.).
    • Meet all assigned service level agreements (SLA).
    • Participate is special projects as assigned.

    What you can expect

    • Being part of a diverse, energetic young team of professionals with great spirit and a lot of fun.
    • Experience in a corporate shared-services structure.
    • Possibility to gain experience in Operational Excellence processes.
    • Competitive total rewards package combined with development opportunities based on a good strategic starting point within the organization.
    • Great location, close to the city center.

    What you need to be successful

    In order to be successful in this position, you should bring at least 2 years of experience in an AP and/or procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization. Since you´ll be communicating with internal and external clients on a daily basis, fluency in English is an absolute must. Additionally you are expected to present a very good knowledge of one of the following languages: French or German or Spanish. Our team considers itself as obsessed by our customers´ experience, so you should be just as passionate about collaboration and providing great service as you are excited about AP and procurement.

    Additional Qualifications

    • Bachelor's Degree, preferable in Finance and Accounting.
    • Thorough understanding of AP and procurement processes, including automated 3-way match system.
    • Financial systems experience preferably in SAP, including queries and data analysis.
    • Knowledge of customer service principles and practices.
    • Ability to multi-task in a fast paced, high volume environment. 

    Integrated Services

    Integrated Services is The Coca-Cola Company's multi-functional internal services organization providing a wide range of transactional as well as select expertise and consulting services across all Coca-Cola business units within various service areas focused on Associates, Financials, Suppliers, and others. Our main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).

    Out of our Warsaw Office we provide our services mainly to the above mentioned business units in Europe, Middle East and Africa. On top of that we deliver a number of select services to Coca-Cola operations across the globe. Established in 2010 with a current approximate number of 200 associates from around 20 different nationalities, this rapidly growing team is highly capable and diverse. The GBS Hub uses the latest Cloud based technology in its focus to drive productivity for the world's largest beverage company.

    That sounds appealing? Then start now - TASTE THE FEELING.

    Please submit your application (CV and Cover Letter) in English.

    This job opportunity is offered for employment by Coca-Cola Poland Services Sp. z o.o.
    There is no single formula for passion; what defines The Coca-Cola Poland Services 's people is the ability to convert their passion into action. It's how they push the world's greatest brands to new heights. What's your secret formula?