Oferta pracy

Product Service Manager / Technical Operations Specialist

Fujitsu Technology Solutions Sp. z o.o.

  • Lesser Poland

    Lesser Poland
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • To be responsible for product oriented service lifecycle management for Hardware/Software/Infrastructure products

  • To act as interface between Product Owner/Vendor and PRS to enable Fujitsu Service Organizations (Service Delivery, Service Partner Mgmt., 2nd/3rd Level, Training-Center, etc.) on implementation of competitive service products

  • To plan and develop service products within the framework of the Service portfolio

  • To define with the product portfolio management the service strategy and service products, including service products cost structure and life cycle management

  • To be responsible for the provision of product data for offering, service delivery and end of life management

  • To coordinate and maintain the provision of service master data

  • To maintain Service Databases

  • To define Spare parts information and to ensure it is being maintained properly by Spares Logistics and Order Management

  • To provide / maintain service documentation and service parameters (e.g. costs)

  • To interface with Vendors on Service related topics (e.g. agreeing, implementing, maintaining of reinsurance requirements which might also require consolidation of customer data)

  • Implement efficient Service Concept

  • Serviceability Checks

  • Define and ensure Spare Parts on product launch

  • Built up and maintain Service relevant Master data

  • Coordination of delivery implementation

  • Ensure that any possible Reinsurance requirements are met

  • Track Quality Data

  • Responsible for Field Change Order process

Our requirements

  • Several years of relevant professional experience in IT industry

  • Excellent knowledge of English language in written and verbal communication; German would be also beneficial

  • Good Knowledge in Data management

  • Strong interpersonal and communication skills

  • Business-oriented attitude to achieve agreed targets

  • Ability to work independently as well as in the team

  • Project/Product Management Skills would be an asset

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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