Product Support Associate

We have an exciting opportunity for upcoming (2021) or recent Graduates to start their careers as a Product Support Associate in Thomson Reuters within a role that blends technology with tax and accounting.

Upon joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.

About the Team

We are establishing a new Product Support Team based in Gdańsk that will focus on providing a quality product support service to customers of Thomson Reuters Digita and Thomson Reuters ONESOURCE.

Thomson Reuters Digita and Thomson Reuters ONESOURCE are tax and accounting compliance software solutions that enable professional firms and corporate organizations to remain compliant with tax and accounting requirements. Our software solutions help our customers achieve increased automation and accuracy within their workflows, while maximizing efficiencies within their organisations. Thomson Reuters Digita is focused on supporting professional firms within the UK, while Thomson Reuters ONESOURCE is a global solution.

This team will be providing support across the following solutions:

• Digita Accounts Production Advanced

• Digita Company Secretarial

• ONESOURCE Statutory Reporting

The team will provide support to primarily UK and EMEA based customers.

These positions will operate on the following shift pattern (Monday to Friday): 10:00 to 18:00 (Polish Time)

About the Role

The Product Support Analyst role sits within our front-line technical support organisation, which is tasked with assisting customers to successfully utilize our software solutions therefore meeting their firm’s business objectives.

Primary Responsibilities:

• Responding to and solving complex queries raised by our customers during their user of our applications, responding to customer by phone, email, case comments, or chat.

• Use internal resources as needed and escalate issues to technical team lead or manager

• Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality application support to our customers

• Maintain...