sharing the costs of sports activities
Product Support Engineer
- Chrzanowska 5, Grodzisk MazowieckiGrodzisk Mazowiecki, Masovian
- offer expired 4 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
provide superior product support to all key stakeholders (i.e. sales, marketing, applications) and when necessary external customers via Phone, Email, Teams or other channels as required
develop and maintain product literature and other documentation needs
take ownership of product issues and see problems through to resolution (research, diagnose, troubleshoot and identify solutions to resolve product issues)
escalate unresolved product or product related issues to the appropriate internal function or team
provide prompt and accurate feedback to stakeholders/customers
support requests for new product variants and product change requests in close cooperation with Product Managers, support
coordinate customer samples for product groups served
develop and deliver training courses to internal personnel and external customers as needed
identify and perform competitor benchmarking in cooperation with the product manager
degree in Mechanical/Electric Engineering (or similar relevant education or experience which provides good understanding of mechanics, thermodynamics, fluid dynamics
technical experience and knowledge of refrigeration and air-conditioning systems
commercial or marketing background such as customer service, sales, technical support, product owner will be an asset
excellent skills in English are required - both spoken and written
strong ability to move projects forward and secure progress
team player skills, supportive attitude
multitasking and ability to work in matrix environment
willingness to learn more every day and develop professionally
customer centric with excellent communication skills
What we offer
hybrid working option after 1 month
a competitive pay together with annual bonus and an attractive benefits package including medical care, sport card, individual life insurance, PPE
work in a smart and motivated team within a supportive and inclusive culture with strong value
good atmosphere at work and comfortable working environment (own canteen, parking place)
we offer on-going development opportunities in a multinational environment that will inspire you to grow professionally and personally, wide variety of projects and tasks, ambitious goals and independence in achieving
private medical care
remote work opportunities
Danfoss is looking for an experienced Product Support engineer within our Grodzisk (Poland) factory. You will be providing technical support for multiple of our refrigeration control valve portfolio, which is part of the Danfoss Air Conditioning & Commercial Refrigeration business unit. Danfoss offers you the unique opportunity to join a professional company and a global market leader in Refrigeration & Air Conditioning.
At this position you will be a part of cross functional teams including multiple stakeholders from different functional areas inside Danfoss as well as from external companies.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.