Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Product Support Engineer


  • Chrzanowska 5, Grodzisk Mazowiecki
    Grodzisk Mazowiecki, Masovian
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment


Chrzanowska 5

Grodzisk Mazowiecki

Your responsibilities

  • provide superior product support to all key stakeholders (i.e. sales, marketing, applications) and when necessary external customers via Phone, Email, Teams or other channels as required

  • develop and maintain product literature and other documentation needs

  • take ownership of product issues and see problems through to resolution (research, diagnose, troubleshoot and identify solutions to resolve product issues)

  • escalate unresolved product or product related issues to the appropriate internal function or team

  • provide prompt and accurate feedback to stakeholders/customers

  • support requests for new product variants and product change requests in close cooperation with Product Managers, support

  • coordinate customer samples for product groups served

  • develop and deliver training courses to internal personnel and external customers as needed

  • identify and perform competitor benchmarking in cooperation with the product manager

Our requirements

  • degree in Mechanical/Electric Engineering (or similar relevant education or experience which provides good understanding of mechanics, thermodynamics, fluid dynamics

  • technical experience and knowledge of refrigeration and air-conditioning systems

  • commercial or marketing background such as customer service, sales, technical support, product owner will be an asset

  • excellent skills in English are required - both spoken and written

  • strong ability to move projects forward and secure progress

  • team player skills, supportive attitude

  • multitasking and ability to work in matrix environment

  • willingness to learn more every day and develop professionally

  • customer centric with excellent communication skills

What we offer

  • hybrid working option after 1 month

  • a competitive pay together with annual bonus and an attractive benefits package including medical care, sport card, individual life insurance, PPE

  • work in a smart and motivated team within a supportive and inclusive culture with strong value

  • good atmosphere at work and comfortable working environment (own canteen, parking place)

  • we offer on-going development opportunities in a multinational environment that will inspire you to grow professionally and personally, wide variety of projects and tasks, ambitious goals and independence in achieving


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

Danfoss is looking for an experienced Product Support engineer within our Grodzisk (Poland) factory. You will be providing technical support for multiple of our refrigeration control valve portfolio, which is part of the Danfoss Air Conditioning & Commercial Refrigeration business unit. Danfoss offers you the unique opportunity to join a professional company and a global market leader in Refrigeration & Air Conditioning.

At this position you will be a part of cross functional teams including multiple stakeholders from different functional areas inside Danfoss as well as from external companies.


Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

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