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Product Support Engineer

  • Kraków, Zabierzów (pow. krakowski), małopolskie
  • Specjalista
  • 2018-10-15

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Product Support Engineer

    ASSA ABLOY Shared Technologies is growing in Kraków (Zabierzów), and we are currently looking for experienced Operations 3rd Line Support Engineer to be part of our successful journey.

    The company

    ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. ASSA ABLOY has for the third time been listed by Fortune Magazine as one of the world's 100 most innovative companies. The Group has 47 000 employees and annual sales of EUR 7.5 billion.

    ASSA ABLOY Shared Technologies is the Group's shared global innovation organization that provides technology platforms and global digital services to local product companies. We have offices in Stockholm (Sweden), Kraków (Poland), Cambrils (Spain) and Gurgaon (India). Shared Technologies consists of over 250 R&D engineers with plans to grow.

    Who we are

    ASSA ABLOY Shared Technologies is a motivated team of professionals who put pride in delivering innovative, high quality and secure products that are used globally.

    The office atmosphere is open, honest and friendly, and we sit in an open landscape that encourages interaction and communication. We believe that work-life-balance is essential for long-term productivity and employee satisfaction. Flexible working hours is a part of this balance.

    Our Scrum teams are small, cross-functional and self-organizing units that collaborate with the product owner to transform customer needs into valuable features.

    The knowledge exchange within the department is an ongoing process and everyone is encouraged both to take part in and contribute to it. We want our employees to learn more and support them when they aim to improve their skills. This is part of our dedication to continuous improvement.

    Who you are

    We believe that you are a skilled trouble-shooter, problem solver with at least 2 years of working experience. You are familiar with software development and debugging tools such as IntelliJ or VisualStudio and MSSQL Management Studio. You have good understanding of Java and Transact-SQL. You will be helping customers with issues related to HW (electronics), Firmware, Software and Mobile Apps. 

    You like having a high degree of autonomy, you learn rapidly and eagerly, you are self-motivating and flexible; you do not wait to be told what to do and never feel "that's not my job". Reprioritization of your tasks is not a problem for you and you are used to working with Kanban-Agile methodologies. 

    You are able to stay calm in stressful situations. You love solving complex problems creatively without letting frustration get in your way. You can identify root causes and get beyond treating symptoms. 

    You are a team player, you like helping others and you are always ready to both help and ask for help when needed. You have pedagogical skills that will specifically come to use when helping the users and the 2nd and 1st support lines engineers. You share information and knowledge openly and proactively. You enjoy working in team with a culture of freedom and responsibility, innovation and self-discipline. 

    You will be a member of the Operations Team and the following will be some of your main tasks: reproducing customer issues, trouble shooting, debugging, analyzing and coordinating customer support cases. You will work with one of our most successful products in the market: an electromechanical locking system called CLIQ. 

    You will act as a bridge between the internal customers and the development team. You will be an important source of customer feedback towards both the development team and the Product Owner. You are one of a kind when it comes to having customer focus. 

    International traveling will be required up to 4 weeks per year. Training and visiting our customers might also be one of the tasks that you will perform as a member of the team. 

    Requirements:

    • Good understanding of code written in Java
    • Good understanding of MSSQL, ability to write T-SQL queries
    • Practical experience with Web Services solution SOAP, REST
    • Basic knowledge of Windows Server
    • AWS cloud fundamentals
    • Experience with IntelliJ IDEA, Visual Studio, Git, JIRA, Confluence

    We offer:

    • Flexible working hours
    • Stable employment in a friendly international atmosphere
    • Private Medical Care
    • Multisport & Benefit cards
    • Mobile phone contract
    • In-house free English classes
    • Training budget
    • Ergonomic workplaces with all necessary tools and equipment
    • Trips to Sweden, to visit our partners

    In this position, occasional travelling to our other sites might be required.

    The position will report to Product Innovation Manager in Krakow.

    We hope you find ASSA ABLOY Shared Technologies an attractive place to continue your career and we are looking forward to receiving your application.

    Please send your application:

    We will contact chosen candidates only

    We kindly ask all candidates interested in the offer to submit your application online. Please note that we will contact only selected candidates.  

    Your CV should be annexed with a standard consent clause for the processing of your personal data in connection with the recruitment process. The clause should follow the following pattern: "I consent to the processing of my personal data for the purposes necessary for the recruitment process."  

    If you would like us to be able to consider your application in future recruitments, it is necessary to consent to the processing of your personal data in relation to future recruitments, according to the following pattern: "I consent to the processing of my personal data for the purposes necessary for the recruitment process as well as future recruitments." 

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