Product Support Specialist - French & English Speaker

Cornerstone

  • Pawia 23, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired 23 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Cornerstone

Pawia 23

Stare Miasto

Kraków

Technologies we use

Optional

  • SQL

Your responsibilities

  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system

  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress

  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements

  • Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels

  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally

  • Contribute to the Knowledge Base by creating & updating articles

  • Collaborate with other technical teams on case resolution

Our requirements

  • Fluency in written and spoken French and English

  • Experience in Customer Support

  • Excellent written and verbal communication skills as well as active listening skills

  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks

  • Analytical and technical skills

  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

  • Consideration for privacy and security obligations

Optional

  • Experience in technical support or recruitment would be an asset

  • Knowledge of SQL, Networking or API’s

  • Analytical and technical skills

  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

  • Consideration for privacy and security obligations

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • extra day off on your birthday

Cornerstone OnDemand is seeking a French speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

Cornerstone

Cornerstone OnDemand is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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