Oferta pracy

Product Support Specialist - French Speaker

Cornerstone

  • Pawia 23, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Cornerstone

Pawia 23

Stare Miasto

Kraków

Technologies we use

Expected

  • XML

  • REST

  • SOAP

Your responsibilities

  • Provide support to internal and external clients

  • Leverage all available resources to document customers’ issues and related resolutions accurately and efficiently

  • Troubleshoot problems related to product applications, functions, installation, integration, and configuration

  • Provide input on Frequently Asked Questions documents as well as create review and update knowledge base articles

  • Document complex issues for escalation to more senior support specialists

  • Collaborate with Team Members to deliver on customer-focused organizational objectives

  • Be required to stay apprised of new product features and functionality

Our requirements

  • Fluency in French and English

  • A first professional experience in a customer support environment delivering outstanding customer service and support in a multichannel enterprise B2B environment

  • Technical training or college/university study in information technology

  • Experience interacting with clients under stressful circumstances

  • Advanced communication skills (oral and written)

  • Proven analysis and troubleshooting skills

  • Adaptable team player that is capable of prioritizing, organizing, and managing multiple priorities with changing timeframes

  • Ability to review the information at hand and make decisions with minimal guidance

  • Experience with fiddler logs and Splunk is an asset

  • Ability to coordinate with other teams to ensure timely resolutions

  • Competence to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra day off on your birthday

The Product Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone OnDemand’s applications. This position requires a talented individual who can passionately and patiently educate clients on how our product is designed to work and excels in comprehensive problem analysis, software support, and customer service.

Cornerstone

Cornerstone OnDemand is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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