Oferta pracy

Product Support Specialist – German or French & English Speaker

Cornerstone

  • Pawia 23, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Cornerstone

Pawia 23

Kraków

Your responsibilities

  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system

  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress

  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements

  • Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels

  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally

  • Contribute to the Knowledge Base by creating & updating articles

  • Collaborate with other technical teams on case resolution

  • Consideration for privacy and security obligations

Our requirements

  • Must Have: Fluency in German & English or French & English, both written and spoken

  • Experience in Customer Support. Experience in technical support or recruitment would be an asset

  • Excellent written and verbal communication skills as well as active listening skills

  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks

  • Nice to have: Knowledge of SQL, Networking or API’s

  • Analytical and technical skills

  • Effective time management skills

What we offer

  • Development opportunities

  • Annual compensation reviews

  • Paid sabbatical leave

  • Regular team events

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • company shares on discounted price

Recruitment stages
1

Phone call with Senior TA Partner

2

Interview with the hiring manager

Cornerstone

Cornerstone OnDemand is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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Cornerstone OnDemand is seeking a  German or French speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!