sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyProduct Support Specialist
Cornerstone
- Pawia 23, Stare Miasto, KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
Cornerstone
Pawia 23
Stare Miasto
Kraków
Your responsibilities
Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system
Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
Contribute to the Knowledge Base by creating & updating articles
Collaborate with other technical teams on case resolution
Our requirements
Must Have: Fluency in written and spoken English
Experience in Customer Support. Experience in technical support or recruitment would be an asset
Excellent written and verbal communication skills as well as active listening skills
Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
Nice to have: Knowledge of SQL, Networking or API’s
Analytical and technical skills
Effective time management skills
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
dental care
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
shopping coupons
sharing the costs of tickets to the movies, theater
christmas gifts
employee referral program
charity initiatives
extra leave
extra day off on your birthday
Cornerstone OnDemand is seeking a Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
Cornerstone
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 90 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.