Product Support Specialist

1. Analysis and Product Support:

· Support existing user applications including but not limited to the Alts Hub/Infuse workflow collaboration tool.

· Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms.

· Participate in analyzing and designing technology led solutions to business challenges.

· Assist in developing business requirements for global Alts applications.

· Assist in implementing project plans and executing user acceptance testing and providing ongoing support.

· Participate in training and support, such as creating and updating user guides, during roll-out of new products and enhancements.

· Assist in ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.

2. Client Service:

· Provide subject matter expertise to client facing business teams as relates to specific systems products and the overall client digital experience as required.

3.Control/Risk Management:

· Proactively manage operational risk by modifying procedures and discussing best practices.

4.Teamwork:

· Seek out and participate in team and interdepartmental projects. Contribute ideas for process improvements.

· Take part in team training sessions and complete on-line courses which may be relevant to the role.

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.