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Product Support Specialist

Neutron Ventures Poland Sp. z o.o.About the company

  • Lublin

  • Offer expired 7 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Handling queries and carry out diagnosis of faults over the telephone and email

  • Provide customers with effective solutions

  • Communicate manuals and installation guides to customers

  • Processing deliveries and refunds as needed

  • Ensure all data is logged under relevant categories

  • Taking full accountability and responsibility for each customer claim

  • Ensure the customer database is updated accurately

  • This role would suit someone with experience in an engineering environment and inclined towards understanding how things work.

Our requirements

  • IT literate with the ability to learn new systems quickly

  • Customer service and communication skills

  • Responsible and willing to work independently

  • Sharp attention to details

  • Commercial awareness and consider cost impacts on decisions

  • Be able to perform unsupervised, under pressure and on your own initiative

What we offer

  • Possibility to work at home

  • An opportunity to work in English speaking environment to become part of a dynamic and fast growing, international company in a position that offers great variety and personal responsibility and satisfaction

  • Stable employment contract

  • Possibility of continuous personal development

  • Work in nice and friendly atmosphere

  • Opportunity to gain experience and enhance your skills

Neutron Ventures Poland Sp. z o.o.

Sweatband.com is one of the UK's largest fitness equipment retailers. As part of this activity, the company designs and manufactures its own fitness machines which are promoted under the Viavito and DKN brands.

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