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Production Support Analyst

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 01.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:
    Production Support Analyst 
    Location: Kraków
    Ref No: HTK/RBWMGSIT/PSA/06/2018
    We are upgrading our technology to spot and analyse financial crime, and creating an integrated system that keeps criminals out of banking.
    What this means for our customers? Knowing our customers better is key to protecting them from financial crime. HSBC needs to make sure all the information we have about our customers is accurate, up to date and complete. This will help our systems that detect criminal activity work more effectively.
    HSBC Safeguard is a series of initiatives that safeguard customers’ money from financial crime by making sure the information we have about them is correct. Read more about HSBC Safeguard.
    Looking to the future. Taking effective measures to detect, deter and protect against financial crime is crucial to achieving our ambition to be the world’s leading international bank.
    As international markets become more interconnected and complex, and threats to the global financial system grow, we will continue to adapt our approach to stay one step ahead.
    HSBC wants to become a recognised leader in managing financial crime risk, using our scale to make a positive contribution to fighting financial crime in the economies and communities where we live and work.


    Key Accountabilities:

    • Provide Production Services Support for a wide range of New to Bank Customer Onboarding initiatives and maintaining our in-house and vendor based application solutions. 
    • Ability to analyse and support electronic information and risk from various platforms is essential. 
    • The electronic platform architecture consists of multiple internal and some external applications designed to facilitate the successful onboarding of our customers.


    • Owenership and Communication of issues.
    • Customer Service focused mentality.
    • Experience working in a busy Production Support environment.
    • Working knowledge of Java
    • Able to navigate in UNIX / Windows proficently, reading and understanding the UNIX file system.
    • Able write/manipulate in SQL (preferably Oracle DB).
    • A good understanding ITIL practices.
    • Able to troubleshoot problems in multiple environments.
    • Ability to accurately document and share information with global peer group.
    • Strong technical and analytical skills.
    • Excellent communication skills, ability to multi-task, and work towards tight deadlines. 
    • Able to handle a fast paced environment.
    • Experience of monitoring software and maintaining\improving system alerting.
    • A good understanding of Retail Banking and IT systems within retail branches
    • Unix/Windows/SQL
    • Seting up and monitoring Batches
    • STP solutions

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    You'll achieve more when you join HSBC.

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]