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Program Associate

  • Kraków, małopolskie pokaż mapę
  • Praktykant/Stażysta
  • 01.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Program Associate
    Miejsce pracy: Kraków

    About the role

     
    An exciting opportunity has arisen to come on board with the GP Strategies team in Poland, as we are currently seeking a highly motivated and agile Program Associate to join our global team in Krakow, Poland on a Permanent basis. You will play a key role in helping and supporting the administration of all aspects of our training programs.
    This is a global position based out of Poland and will require cross-functional and cross regional communication across multiple time zones (therefore some flexible working scheduling, early or late maybe necessary periodically for scheduled regional conference calls)

    What will you do?

    • Support Program Management team to ensure timely execution of training activities and scheduling
    • Set up courses and sessions within the learning management system
    • Manage course registrations and monitor attendance levels for multiple courses simultaneously.
    • Manage course cancellations or course rescheduling for multiple course offerings
    • Provide first-level troubleshooting assistance for clients. Respond to all client queries (email and phone) in a timely manner and follow up with appropriate colleagues and peers as necessary to resolve any issues.
    • Manage enrolment records within the learning management system, ensuring all billing timeframes are met.
    • Support vendor scheduling, budget inputs, and program support as requested.
    • Support production managers as needed in the virtual classroom.
    • Manage and work with colleagues on the confirmation of courses prior to delivery.  This includes confirming the venue, vendors, and communicating with trainers as well as ensuring all confirmation steps have occurred.
    • Work with merchandise management vendor to order items for programs.
    • Provide administrative/coordination support on ad hoc or special projects as assigned by management.
    • Support daily activities related to the learning management system including system monitoring, troubleshooting, and overall maintenance.
    • Be involved in a culture that supports teamwork

    Do you have the following skills?

    • Bachelor’s degree or equivalent expertise
    • Requires a minimum of 3-5 years of expertise in a program management or an equivalent role, preferably in financial services or training environment.
    • Must be a self-starter with proven ability to follow detailed processes for multiple programs or courses simultaneously.
    • Strong customer focus with proven ability to establish productive working relationships with key stakeholders.
    • Ability to set priorities and manage customer expectations and work both as part of a team and independently.
    • Strong technical aptitude with the ability to absorb technical processes and apply them quickly.
    • Working knowledge of Microsoft Office, Excel, Word, PowerPoint is required; and Adobe Connect and web-based tools a plus. Aptitude for understanding and working within automated workflow processes required.
    • Strong team player with ability to work effectively across multiple departments to deliver on goals, as well as cover for other colleagues during peak times.
    • Highly flexible with an interest in working within a global framework (different time zones); and an ability to adapt quickly to a changing environment.
    • Proven track record in implementing multiple events and projects on time and within budget.
    • Strong English verbal, written, and interpersonal skills are required. Bilingual fluency (oral and written) in Spanish or Portuguese a plus.
    • The ability to travel adhocly within the role for business purposes is required.

    Company Description

    GP Strategies Limited (GPSL) is a subsidiary of GP Strategies Corporation (NYSE:GPX), a global performance improvement company. GPSL supports organisations in improving their ability to service their customers’ needs through innovative and creative training interventions, consulting, and business improvement solutions