sharing the costs of sports activities
Programme Director (Global Transformation)
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- contract of employment
Develop long and short term plans for the most significant global transformations in accordance with the Transformation strategy and lead its implementation
Influence and collaborate with stakeholders and delivery partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations
Support regional leadership in managing and leading change in region / country through deployment of priority programmes and provide inputs in strategic change planning
Define the shape and structure in developing the programme plan (which could be multi-country or cross business/function); review and refine resource requirements and engage with stakeholders to create buy-in for the plan
Actively manage and co-ordinate the programme roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
Obtain buy-in from and influences senior management and stakeholders for all key programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans
Oversee the tracking of strategic programme risks/issues/dependencies, assess the impact on the benefit realisation for the programme and take action to minimise impact
Provide key inputs in the delivery of highly complex and critical change effort in accordance with existing industry best practices and methodologies in the process establishing credibility for the Transformation team
Monitor and report on the programme and intervene when programmes go off track
Provide timely updates for the delivery Director/Head of transformation to review the performance against Transformation objectives and identify future roadmap
Ensure all agreed costs, quality and delivery commitments to stakeholders by priority market teams are met
Work with Delivery Director/Head of Transformation for Region/Market, Business/Function to get approval on budget
Evaluate delivery quality of Transformation team using KPIs or surveys
Proactively monitor areas of concern and risks within the priority market teams and provide recommendation to mitigate them to ensure SLAs of delivery are met
Promote adherence to project / programme governance model and use of Transformation Management Services defined standards and tools for processes such as risk logs, change control and resource requests
Act as a functional or line manager to Transformation Programme Managers
Set the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to programme success
Demonstrate financial acumen to develop a Global business case, including investments, detailed benefits and link to overall finances of the business
Ensure Transformation teams follow Business Transformation Frameworks and best practices thus driving a common high performance approach
Capture key learnings from each Programme and feed these back into Transformation Governance – Methods & Tools to improve methodologies and share best practice
Ensure governance processes and decisions are applied consistently
Manage, measure and track change impacts as a result of the Programme
Proven experience of positive, challenging interactions with Senior Executives across the group
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background and proven ability in analytical rigour, including being able to contextualise data into activities and conclusions
Proven ability in successfully designing and implementing large-scale, complex global / regional change initiatives
Evidence of successfully managing financial plans
Successful experience in developing and retaining critical talent and building an effective leadership team
Master’s degree (e.g. MBA) in related field or commensurate practical experience
Good working knowledge of functional area in an operational or consulting capacity
Demonstrated ability to create and drive large-scale programmatic change in large organizations
Ability to develop cohesive working relationships with stakeholders
What we offer
Stable and interesting job in professional team with international exposure
Friendly and welcoming culture, focused on professional and personal development
Access to professional training and professional qualifications
Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally
Consistent scope of responsibilities
Private health care, employees’ benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Transformation acts as the Group’s’ primary change partner, supporting the implementation of the group strategy and is committed to making change a source of sustainable competitive advantage for HSBC. The Programme Director will need to deploy global programmes into priority markets and manage their impact. They are expected to have awareness of the group strategy and the challenges or risks that the group faces.
Programme Directors are typically responsible for leading and managing large scale complex global strategic change programmes and business transformations with the delivery partners. Additionally, they may lead a number of programmes which aim to meet an overarching strategy for a given region or business function. As a senior Transformation leader they need to be able to operate at executive level, across Regions and global businesses. They work closely with the Delivery Director to ensure alignment with the wider change portfolio and the Group Strategy, Values and Behaviours.
The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.
The jobholder addresses any areas of concern in conjunction with line management and/or the appropriate department. The jobholder is also expected to adhere to the Business Transformation Framework and programme / governance standards to minimise the likelihood of operational risk.