Refinitiv

Project Management - Customer On-Boarding Specialist (German)

RefinitivO firmie

Refinitiv

Śląska 23/25

Gdynia

Data & Content
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Technology

Project Management/Customer On-Boarding Specialist (German)

Miejsce pracy: Gdynia

Job Description

We're looking for a skillful project coordinator who will work with a portfolio of clients. Our colleague's business title will be Customer On-Boarding Specialist (COS).

YOU AND YOUR TEAM

As a Customer On-Boarding Specialist, you will join a team of approximately 60 colleagues located throughout EMEA.  Gdynia itself is the group’s largest location with approximately 20 team members based here.  The Customer On-Boarding Specialist role is part of the wider Customer Implementation and Professional Services organization.

In your role as Customer On-Boarding Specialist, you will be directly responsible for a portfolio of clients.  You will fully own technical implementation and migration projects for your clients, from initiation through to delivery.  You will work closely with the wider Account Team as well as other internal stakeholders to ensure the successful delivery of your projects.

Refinitiv’s global footprint means that on a daily basis, you will be working with a variety of internal and external stakeholders based in a number of different locations.  Strong communication skills and the ability to navigate a complex matrix organization are critical.  You must be confident in both written and verbal communication with clients and internal stakeholders, and must be able to adapt communication styles to different audiences as appropriate.  Travel is expected, and as a Customer On-Boarding Specialist, you will be asked to occasionally meet with clients at their offices to plan implementations and migrations.

KEY SKILLS AND BEHAVIOURS

  • Fluency in English and German
  • Strong organizational skills and self-discipline
  • Strong communication and negotiation skills, face to face and over the phone
  • Ability to multi-task, prioritize and succeed in a mission-critical environment
  • Ability to thrive in an environment with rapidly evolving priorities
  • Excellent relationship building skills
  • Ability to work in virtual teams
  • Understanding of project management principles
  • Tenacity and self-motivation
  • Logical thinking and creative problem-solving skills  
  • Ability to navigate and operate effectively within all levels of the organization

 

YOU WILL BE EVEN MORE COMPETITIVE IF YOU HAVE

  • Proven track record in a technical client-facing, customer support or implementation role
  • Experience in project management
  • Good knowledge of the Refinitiv product range, internal systems and processes

 

SOME OF THE REGULAR TASKS YOU WILL PERFORM

  • Engage with your client portfolio to ensure projects are on track and goals are met
  • Develop and implement project plans, assemble project stakeholder teams
  • Proactively work with clients on Refinitiv product upgrades and migrations
  • Proactively communicate forthcoming business critical infrastructure or product changes to clients
  • Proactively monitor network communications capacity
  • Participate in Account Team meetings
  • Assist clients with on-boarding onto self-help tools
  • Liaise with vendors
  • Respond to client queries
  • Prepare / validate technical documentation of client infrastructure
  • Approve technical pre-requisites (quotes)

YOU RECEIVE

  • Development: e-learning platform, a range of workshops and international projects
  • Onboarding: structured training and buddy support  
  • Information:  access to real-time economic data
  • Diversity: colleagues from various countries
  • Charity: 2 additional days off for voluntary jobs
  • Perks: multisport card, private medical healthcare, employee assistance program, pension plan
  • Office: chillout room
  • Activities: sport teams and social events to join
  • Future: corporate pension plan and employee insurance

ABOUT REFINITIV

At Refinitiv we power the global financial community. Our core is to provide data, analytics, trading, and risk assessment tools. Our products and services are used by the global financial industry to trade smarter and faster, overcome regulatory challenges, and scale intelligently. We say that data is just the beginning. It’s because we don’t just gather and transform information. We use advanced data science, machine learning and AI tools to provide extensive analytics and processing.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

RECRUITMENT PROCESS:

  • CV submission
    and review
  • Short conversation with a recruiter or pre-recorded video with questions
  • Interview
  • Job offer or
    ‘thank You’ note
bottom

ABOUT REFINITIV

At Refinitiv we power the global financial community. Our core is to provide data, analytics, trading, and risk assessment tools. Our products and services are used by the global financial industry to trade smarter and faster, overcome regulatory challenges, and scale intelligently. We say that data is just the beginning. It’s because we don’t just gather and transform information. We use advanced data science, machine learning and AI tools to provide extensive analytics and processing.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.
Project Management/Customer On-Boarding Specialist (German)

Job Description

We're looking for a skillful project coordinator who will work with a portfolio of clients. Our colleague's business title will be Customer On-Boarding Specialist (COS).

YOU AND YOUR TEAM

As a Customer On-Boarding Specialist, you will join a team of approximately 60 colleagues located throughout EMEA.  Gdynia itself is the group’s largest location with approximately 20 team members based here.  The Customer On-Boarding Specialist role is part of the wider Customer Implementation and Professional Services organization.

In your role as Customer On-Boarding Specialist, you will be directly responsible for a portfolio of clients.  You will fully own technical implementation and migration projects for your clients, from initiation through to delivery.  You will work closely with the wider Account Team as well as other internal stakeholders to ensure the successful delivery of your projects.

Refinitiv’s global footprint means that on a daily basis, you will be working with a variety of internal and external stakeholders based in a number of different locations.  Strong communication skills and the ability to navigate a complex matrix organization are critical.  You must be confident in both written and verbal communication with clients and internal stakeholders, and must be able to adapt communication styles to different audiences as appropriate.  Travel is expected, and as a Customer On-Boarding Specialist, you will be asked to occasionally meet with clients at their offices to plan implementations and migrations.

KEY SKILLS AND BEHAVIOURS

  • Fluency in English and German
  • Strong organizational skills and self-discipline
  • Strong communication and negotiation skills, face to face and over the phone
  • Ability to multi-task, prioritize and succeed in a mission-critical environment
  • Ability to thrive in an environment with rapidly evolving priorities
  • Excellent relationship building skills
  • Ability to work in virtual teams
  • Understanding of project management principles
  • Tenacity and self-motivation
  • Logical thinking and creative problem-solving skills  
  • Ability to navigate and operate effectively within all levels of the organization

 

YOU WILL BE EVEN MORE COMPETITIVE IF YOU HAVE

  • Proven track record in a technical client-facing, customer support or implementation role
  • Experience in project management
  • Good knowledge of the Refinitiv product range, internal systems and processes

 

SOME OF THE REGULAR TASKS YOU WILL PERFORM

  • Engage with your client portfolio to ensure projects are on track and goals are met
  • Develop and implement project plans, assemble project stakeholder teams
  • Proactively work with clients on Refinitiv product upgrades and migrations
  • Proactively communicate forthcoming business critical infrastructure or product changes to clients
  • Proactively monitor network communications capacity
  • Participate in Account Team meetings
  • Assist clients with on-boarding onto self-help tools
  • Liaise with vendors
  • Respond to client queries
  • Prepare / validate technical documentation of client infrastructure
  • Approve technical pre-requisites (quotes)

YOU RECEIVE

  • Development: e-learning platform, a range of workshops and international projects
  • Onboarding: structured training and buddy support  
  • Information:  access to real-time economic data
  • Diversity: colleagues from various countries
  • Charity: 2 additional days off for voluntary jobs
  • Perks: multisport card, private medical healthcare, employee assistance program, pension plan
  • Office: chillout room
  • Activities: sport teams and social events to join
  • Future: corporate pension plan and employee insurance

RECRUITMENT PROCESS:

  • CV submission
    and review
  • Short conversation with a recruiter or pre-recorded video with questions
  • Interview
  • Job offer or
    ‘thank You’ note

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