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Project Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 8 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Ability to work in fast-paced development environment with optimistic trade-offs between quality of work and timeline

  • Experience working as project manager with in depth knowledge of all phases of the Change Framework

  • Experienced at gathering requirements and ability to analyse with good and varied experience of analysis artefacts (e.g. process flows, proof-of-concept)

  • Demonstrated analytical and reasoning skills including the abilities to convert the business requirement into technical specification and streamline the process using sound design

  • Understanding of working under Agile methodology, preferably using JIRA/Confluence

  • Demonstrated ability to multi-task and work independently, as well as work collaboratively with other teams that are geographically distributed

  • Ability to quickly adapt to team’s culture, standards and best practices

  • Contribute to the establishment of best-in-class standards and practices, seeking continuous improvement in the applications and tools used.

  • Collaborate with local and global counterparts in Compliance, NFR Risk and WPB Risk to ensure all tasks are completely accurately and in a timely manner.

  • Set a positive example with regard to work ethic, collaborative attitude, and innovative thinking.

  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

  • Promote an environment that supports diversity and reflects the HSBC brand.

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

  • Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which jobholder is involved.

  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

  • Implement the Group Compliance Policy as applicable to this role.

  • Implement the Group compliance policy locally by managing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators

Our requirements

  • Job experience working for a Financial Services / Banking sector, or relevant degree in Business Administration / Finance

  • Demonstrated experience with managing projects (participant as an analyst, or leading role)

  • Demonstrated experience with project management methodologies and industry standard tools is an advantage (Lean, Six Sigma, Agile/SAfE, JIRA, Clarity)

  • Experience managing or participating in projects directly related to regulatory compliance (US or UK/EU) is an advantage

  • C1 or better command of the English Language

  • Ability to hold project stakeholders accountable for their deliverables and track execution progress

What we offer

  • Long-term job in one of the largest banking and financial services organization in the world

  • Interesting path of career in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team of professionals that will help you develop & succeed

  • Exposure on all HSBC lines of business and markets

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

  • Working hours are 14:00-22:00pm CET, for which a shift allowance is payable. Poland bank holidays are observed.

  • Relocation to Krakow is not required or supported, but the ability to appear in person at least once a month in HSBC offices at Krakow Kapelanka during working hours is a requirement.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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